Service Lead 100% (m/f)

Job Description

Trek Bicycle is a global leader in the manufacture of innovative bicycles and accessories. We only make products we love, we are totally customer-oriented and we change the world by getting more people on bikes. For this, we develop and produce innovative products with more than 5,500 employees - and have been doing so since 1976. You can find more information at www.trekbikes.com

For our Trek Bicycle store in Biel, we are looking for an experienced person for a date to be agreed upon:

Service Lead 100% (m/f)

You have a passion for inspiring cyclists with high-quality products, expert advice, and first-class service. Our goal is to motivate our customers to cycle and offer them an unforgettable riding experience.

You manage the workshop and lead the organization of daily processes.

Your main tasks:

• Offer a high level of hospitality to our customers.
• Ensure the handling, repairs, and assembly of new bicycles sold and for the store
• Monitor Trek indicators to ensure a profitable workshop.
• Ensure continuous training on appropriate techniques and methods
• Advise our customers on repairs, service packages, and accessories (service advisor)
• Ensure optimal stock to guarantee fast customer service
• Actively motivate and inspire customers for cycling
• Participate in the development of service offers and customer loyalty actions

Your profile is as follows:

• Passion for cycling and the Bike community
• Essential experience in the repair and/or assembly of muscle and electric bicycles (CFC a plus)
• Several years of experience in the bicycle trade, ideally in a workshop environment
• Professional experience in the sports sector is an advantage
• Team player, stress resistance, communication skills, organizational talent
• Conscientious, autonomous, and service-oriented work
• Motivation for new challenges
• Participation in customer and partner events at the store
• Proficiency in English is an asset

What we offer you:

• An open and dynamic team
• Work in an international environment
• Company certified by the Great Place to Work label and owner-managed.
• Lots of personal responsibility and attractive employment conditions
• The chance to inspire cyclists for the most beautiful hobby in the world
• Very good social benefits and Trek advantages, employee discounts

Are you enthusiastic? Do you want to be part of the Trek family? Are you ready to delve into complex technical subjects and do you have a lot of perseverance and motivation, especially during high season? Then you've come to the right place! Send us your complete application with your CV, diplomas, and a cover letter directly via our website!