ServiceNow SPM Specialist

Title: ServiceNow SPM Specialist

Experience: 3+ Years

Location: Pune

Job Summary:

We are seeking a talented ServiceNow Strategic Portfolio Management (SPM) Specialist to join our team. The successful candidate will be responsible for implementing, managing, and optimizing the ServiceNow SPM solution to enhance our project and portfolio management capabilities. This role will involve working closely with various stakeholders to align strategic objectives with operational execution, ensuring efficient resource utilization and project delivery.

Key Responsibilities:

• Implementation & Configuration:
• Lead the implementation and configuration of ServiceNow SPM modules, including Demand Management, Project Portfolio Management (PPM), and Application Portfolio Management (APM).
• Customize workflows, dashboards, and reports to meet business needs and enhance visibility into project performance.
• Portfolio Management:
• Develop and maintain project portfolio management processes to evaluate, prioritize, and manage project demand and resources.
• Collaborate with business leaders to align project initiatives with strategic goals and objectives.
• Resource & Demand Management:
• Manage resource allocation and capacity planning to ensure optimal utilization of resources across projects.
• Assist in the demand management process by facilitating demand intake, evaluation, and selection.
• Monitoring & Reporting:
• Establish key performance indicators (KPIs) and reporting mechanisms to track project and portfolio performance.
• Provide regular status updates and analytical reports to stakeholders, facilitating informed decision-making.
• User Training & Support:
• Develop training materials and conduct training sessions for end-users and stakeholders on SPM processes and tools.
• Provide ongoing support and guidance to users, addressing any issues or concerns related to the SPM application.
• Continuous Improvement:
• Stay updated with ServiceNow releases and enhancements, ensuring that the organization leverages new features and best practices.
• Identify opportunities for process improvements and actively contribute to the continuous enhancement of portfolio management practices.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Information Technology, Project Management, or a related field.
• Experience:
• 3+ years of experience with ServiceNow SPM or related project portfolio management tools.
• Proven experience in implementing and configuring ServiceNow modules, especially in Demand and Project Portfolio Management.
• Technical Skills:
• Strong understanding of ServiceNow platform, including reporting tools, dashboards, and scripting (JavaScript, Glide API).
• Experience with ITIL best practices and project management methodologies (Agile, Waterfall).
• Soft Skills:
• Excellent analytical, organizational, and communication skills.
• Strong interpersonal skills with the ability to collaborate effectively with diverse teams.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist in SPM.
• Project Management Professional (PMP) or Agile certifications.

P99soft is an equal opportunity employer

P99soft is an equal-opportunity employer. We are committed to providing fair employment opportunities regardless of an individual's job history, disability, gender identity, religion, race, color, caste, marital or parental status, veteran status, or any other special status. We stand against discrimination and strive to create an inclusive workplace that welcomes individuals from diverse backgrounds, provided they meet the requirements of the designated roles and responsibilities.

Life@P99soft

“At P99soft, we believe in creating a work environment that balances professional excellence with personal well-being. Our vibrant office culture is built on mutual respect, inclusivity, and a shared passion for innovation. We host regular team-building activities, workshops, and social events to foster a sense of community and collaboration among our employees. Join us and be part of a team that values your contributions and supports your growth.”

About Us

P99soft is a leading IT services and IT consulting company that is dedicated to making our customers' business operations seamless by providing them with digital services and applications using the latest technologies. We are committed to bringing excellence to all of our creations. We need passion, empathy, and customer-focused individuals to achieve technical excellence. We believe in transparency through open communication and work with honesty and integrity when dealing with our customers and partners.

Vision: Our vision is to lead digital transformation for our customers, delighting them at every step, while empowering our employees and fostering success.

Mission: Our mission is to attain our objectives within a framework of integrity, transparency, and respect for our clients, employees, partners, and the community, fostering mutual trust and sustainable growth.

Begin your journey towards digital transformation here. Our talented teams help you make informed decisions, enhance operational efficiencies, and create state-of-the-art visual interfaces. We design dynamic workflows to improve the customer experience. Our engineering teams take complete ownership of assigning the right talent and architecting solutions using the latest technologies.