Sr. Landside Execution Specialist

About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!


If you are seeking to be a part of a family, this is the place for you!


Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:

The role of the Senior Landside Transportation Partner is to take full responsibility for the customer experience by managing the end to end intermodal cycle for customers with high volume or complexity in compliance with all company procedures and regulatory requirements. In this role, the candidate is to provide industry leading care in order to increase customer satisfaction and continuously improve the customer experience.

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.  
 
Key responsibilities:

• Ensure smooth execution of the intermodal shipment lifecycle by working closely with customers/truckers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership. 
• Manage accounts with high business impact in terms of volume and/or revenue and high complexity. 
• Serve as point of escalation to resolve customer queries/issues that the Chennai Landside Transportation team is unable to resolve or close. 
• Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary. 
• Identify the root cause when targets are not met and implement solutions by working closely with stakeholders. 
• Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery. 
• Understand and be familiar with KPIs and act in line with set targets. · Drive continuous improvements to remove waste and lower costs for both internal and external stakeholders. 
• Support the Landside Transportation with data analytics and other initiatives that positively impacts the customer experience. 
• Always perform in a manner consistent with and loyal to the A.P. Moller – Maersk values.

 
Required qualifications, experience & skills

• College Degree or 2+ years of functional experience in the Transportation Industry 
• Strong Customer Centricity 
• Excellent communication skills and interpersonal skills. 
• Ability to multi-task and display sense of urgency. 
• Able to build and maintain solid relationships (internal and external).
• Excellent organization and problem-solving skills. 
• Conflict resolution and persuasion skills. 
• Ability to be a team player (essential). 
• Proficient in Microsoft Suite Applications.
• Bilingual (Spanish – English) Preferred

Company Benefits:     

Medical
Dental
Vision
401k + Company Match 
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
 
Pay Range:        

$33.00-$35.00 per hour
 

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.  
 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.