Sr. Renewals Manager

About Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About The Role

As a Senior Renewals Manager supporting Enterprise and Strategic customers, you will play a critical role in ensuring customer satisfaction and maximizing revenue retention. You will be responsible for managing the renewals process, collaborating with cross-functional teams, and identifying upsell and expansion opportunities within our existing customer base.

• Cross-Functional Collaboration for Customer Growth: Educate customers on Highspot’s various product offerings and proactively identify opportunities to add value and expand revenue 
• Renewal Ownership: Manage the end-to-end renewals process for Enterprise and Strategic customers, ensuring timely execution and a seamless customer experience.
• Retention Strategy: Develop and execute strategies to achieve retention and renewal goals, minimizing churn.
• Customer Relationships: Build strong, trusted relationships with key customer stakeholders to understand their needs and align them with our solutions.
• Data-Driven Insights: Analyze customer usage, feedback, and engagement to identify risks and opportunities within the account.
• Escalation Management: Proactively address potential risks or issues during the renewal process and drive resolution with internal teams.
• Reporting: Maintain accurate forecasting and tracking of renewal performance metrics in [CRM tool, e.g., Salesforce].

• Experience: 5+ years in a Renewal, Account Management, Customer Success, or related role, preferably in a B2B SaaS environment, focused on the upper segment.
• Proven track record of success in managing and growing customer relationships
• Strong negotiation and influencing skills.
• Analytical mindset with experience in using data to drive decision-making.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM tools (e.g., Salesforce) and subscription management platforms.
• Customer-Centric: Passionate about delivering value and building lasting customer relationships.
• Problem Solver: Proven ability to manage complex customer situations and drive resolutions.
• Team Collaboration: Experience working cross-functionally with Sales, Customer Success, and Product teams.

• Ontario - Remote

-Comprehensive medical, dental, vision, disability, and life benefits

-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting

-Flexible PTO

-Generous Holiday Schedule + 5 Days for Annual Holiday Week

-Quarterly Recharge Fridays (paid days off for mental health recharge)

-Flexible work schedules

-Access to Coaches and Therapists through Modern Health

-2 Volunteer days per year

-Monthly transportation allowance for employees that work in our Vancouver Hub location 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button."