Sr. Technical Engagement Lead

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for highly motivated, self-driven, individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world.

In this role you will join the “Gold Standard” Service Team to provide strategic, hands-on support to lead our customers through the successful operationalization of the Falcon platform to detect, respond, and remediate active security incidents.

The goal is simple – position our customers for the highest level of success and eliminate the threats.

What You’ll Do:

• Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows.

• Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer.

• Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices aligned to the Gold Standard Operating Model.

• Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved.

• Actively engage customers via virtual meeting, email, or case management system.

• Work with leadership to participate in activities to identify and improve service outcomes which align to CrowdStrike’s mission and strategic goals.

What You’ll Need:

• Customer Service: The most important aspect of our service is customer success and satisfaction. You must be passionate and take pride in driving our customers to the “Gold Standard” and ensuring all service-related objectives are met.

• Project Management: This is not a direct project management role, however, the experience and proficiencies of a good project manager are valuable to help ensure our customers success.

• Endpoint Technology: Existing experience operationalizing Falcon is a big plus, but in general, experience operationalizing leading endpoint security technology and planning enterprise technology deployment is important for this role.

• Information Security: Experience advising customers on identified information security risks.

Bonus Points:

• Proficiency and experience with common Information Technology and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc)

• Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc)

• Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, and PowerPoint)

• Experience with Windows, Linux, and Mac operating systems

• Excellent communication skills - written and verbal

Education: 

If you have a BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field…that’s great! If you have industry-related certifiacations, that’s also a plus. If you have none of these - show us what you’ve got, what you’re passionate about, and why you’d be a great fit for the team.

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

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