Store Supervisor

As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country. 

Business Performance & Health

• Partner with Retail Leadership to communicate and execute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
• Analyze data and collaborate with Retail leadership to track and manage progress
• Maintain operational overview and translate business needs to actions on the floor
• Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Retail leadership on their strategic and staff related decisions.
• Participate in all delivery related activities when and as needed
• Champion change management in your store and local market
• Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other predelivery activities to enable smooth deliveries and high CSAT scores
• Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

• Responsible for ensuring all employees provide a best in class customer experience for every customer
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs

Employee Engagement & Development

• Observe, review and continuously provide feedback on employee performance
• Coach and mentor staff, introduce best practices and enable inclusion and team culture
• Provide feedback and input on the performance of Sales Advisors in your market to your Retail leadership to ensure growth on the team
• Support, implement and provide follow-up for all training initiatives
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies and procedures
• Escalate all people issues to store leadership in a timely and effective manner