Technical Account Manager
Job Summary
Job Description
As a Technical Account Manager (TAM), you will act as a strategic advisor and product consultant for Level AI’s enterprise customers. You will collaborate with customer stakeholders to understand their business objectives and guide them on the optimal usage and configuration of our platform. This role requires a combination of technical expertise, customer empathy, and business understanding. Your primary goal is to assist customers in achieving value through proactive planning, solution design, and hands-on support. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets using Large Language Models to extract deep insights from customer interactions, enhancing customer experience and driving growth.
Job Details
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Role Overview As a Technical Account Manager (TAM), you will serve as a strategic advisor and product consultant for Level AI’s enterprise customers. You’ll partner with customer stakeholders to understand their business goals and guide them through the optimal use and configuration of our platform. This role requires a unique blend of technical depth, customer empathy, and business acumen. Your mission is to help customers realize value through proactive planning, solution design, and hands-on support.
Role Overview As a Technical Account Manager (TAM), you will serve as a strategic advisor and product consultant for Level AI’s enterprise customers. You’ll partner with customer stakeholders to understand their business goals and guide them through the optimal use and configuration of our platform. This role requires a unique blend of technical depth, customer empathy, and business acumen. Your mission is to help customers realize value through proactive planning, solution design, and hands-on support.
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