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Technical Solutions Engineer, Infrastructure, Google Kubernetes Engine (English)

Technical Solutions Engineer, Infrastructure, Google Kubernetes Engine (English)

1 Month ago • 4 Years + • DevOps

About the job

9 skills required for this role

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html

kubernetes

load-balancing

google-cloud-platform

dns

communication

-sap

oracle

networking

Job Description

As a Technical Solutions Engineer, you'll manage customer challenges and provide level two support. You'll troubleshoot technical challenges for customers using debugging, networking, system administration, documentation updates, and coding/scripting. You'll improve product adoption by enhancing products, tools, processes, and documentation. You will work with customers on their production Google Kubernetes Engine (GKE) and Anthos deployments, resolving issues and ensuring product readiness, availability, and scale. You'll act as a consultant and subject matter expert, resolving technical deployment obstacles and improving Google Cloud. This role requires collaboration with a global team, potentially involving non-standard work hours, and includes advocating for customer needs with internal teams.

Must have:

Bachelor's degree in STEM or equivalent experience
4+ years coding or system design experience
4+ years experience with Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP (2 or more)
Fluent English communication
Troubleshooting GKE and Anthos deployments
Root cause analysis of customer issues

Good to have:

Experience debugging complex workloads in multi-node environments
Exploratory kernel debugging and performance analysis of containerized systems
Public cloud (e.g., GCP) experience
Computer Networking knowledge (TCP/IP, Routing, Load balancing)
Understanding of basic web technologies (HTTP, HTML, DNS, TCP)

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.

Preferred qualifications:

Experience debugging complex workload issues across large-scale, multi-node environments.
Experience with exploratory kernel debugging and performance analysis of containerized systems.
Experience working with any public cloud (e.g., Google Cloud Platform) services and infrastructure.
Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job

As a Technical Solutions Engineer, you will manage customer challenges in addition to providing level two support to our other Support teams. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Work with customers on their production Google Kubernetes Engine (GKE) and Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
Develop an in-depth understanding of Google Cloud's GKE and Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.