Used Car Manager

2 Weeks ago • All levels • Business Development • Undisclosed

About the job

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Job Description

Tesla is seeking a Used Car Manager to lead and grow a team of Used Car Advisors. The role involves driving sales metrics (volume, close rate, advisor efficiency), managing used vehicle delivery, ensuring exceptional customer experience, and collaborating with cross-functional teams (Sales, Marketing, Delivery, Charging, Finance). Responsibilities include managing team performance, participating in process improvement initiatives, resolving customer issues, and communicating performance data. The ideal candidate will be a creative problem-solver with strong leadership, communication, and cross-functional collaboration skills. Experience managing a team is preferred. The position requires flexibility and the ability to work across multiple systems.

Must have:

Drive sales metrics
Lead & manage a team
Excellent customer experience
Cross-functional collaboration
Problem-solving skills
Strong communication skills

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Tesla Vehicle Experience Program
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving? Tesla is reinventing the trade-in and used vehicle business and we are looking for innovators to help us in this endeavor. Used Car Manager is a demanding position which requires the flexibility to adapt, the drive to achieve against difficult odds, and a forward-thinking nature to anticipate trends, and to be ahead of the curve. As a leader in Tesla’s Used Car business, you are responsible for the sales process, managing used vehicle delivery performance and operations, and providing exceptional customer experience.

What You’ll Do

Responsible for driving sales metrics (sales volume, close rate, advisor efficiency, and others as business needs change).
Lead, manage, and grow a team of motivated and effective Used Car Advisors.
Work cross-functionality with the other organizations within Tesla (Sales, Marketing, Delivery, Charging, Finance teams) to ensure workflows are the best available.
Engage field teams to support expansion of used sales.
Participate in testing of new, updated and innovative processes.
Communicate data-based performance metrics in team meetings and as needed by the business.
Resolve issues related to website and customer experience.
Resolve customer concerns and escalations as needed.

What You’ll Bring

BA/BS, or equivalent preferred.
Management experience leading a team of people preferred.
Strong verbal and written communications skills are a must, as well as leadership skills.
Creative thinker with the ability to resolve critical problems quickly and independently.
Demonstrated ability to work effectively across internal and external organizations.
Proven ability to work well with others in a team environment.
Willingness to work on a flexible schedule, according to activity volume.
Ability to work across multiple systems.

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees: