Workplace Services Manager, Pacific Northwest

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact for ourselves, our company, and the users we serve. Join us. Team Introduction: The Administration Department takes the lead in developing an exceptional workplace experience across regional offices. They drive workplace strategy, optimize performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey. They collaborate with cross-functional teams to maximize space utilization and efficiency for all workplace users, including hybrid and remote setups. The team also oversees essential services and continuously evolves its approach to elevate the company culture and foster a vibrant work environment. Responsibilities: - Leadership. Lead vendor teams and develop their framework to support workplace services across sites in the US and Canada, interfacing with cross-functional teams to ensure smooth service delivery and coordination. - Workplace Management. Oversee and manage the workspace services, including reporting maintenance needs, ticketing system, operational improvements and office services. - Vendor/Team Management. Oversee vendor and supplier teams, KPI performance, contract negotiations, service level agreements, change management, and performance reviews to optimize workplace services (e.g., cleaning, service contractors, etc). - Office Inventory. Ensure regional offices have required supplies, swag inventory and stock including company-level displays and signage. - Company culture. Support events, community activities and actions that support the workplace experience (e.g., gifting, well-being facilities, events, merchandise, etc). - Event planning and Execution. Coordinate with internal clients and supervise vendor's workstreams to enhance company-level events, department-level events, meetings and programs. - Space management. Partner with cross-functional teams to enhance workplace space utilization, experience, efficiency & productivity. - Budget & OPEX Management. Forecast, Manage, Analyse and Optimise investments/savings through office operation expenses. - Business partnership. Focuses on delivering exceptional service that prioritizes user experience while maintaining a strong alignment with business objectives. By fostering a welcoming and unique environment, it enhances user satisfaction and drives productivity, ensuring efficient stakeholder management to achieve business success. - Collaboration. Collaborate and support other cross-functional teams as applicable to provide a great workplace experience such as Physical Security, Food, Real Estate & Facilities, Environmental Health & Safety, HR, IT, etc. - Technology. Manage office services technology and initiate further efficiencies to optimize services (e.g., ticketing systems, on-call communications, office forums etc). - Data analysis and insights. Research, analyze data and propose insights, improvements and analysis through reports, simplified visual representations, and other quantitative and qualitative means to drive data-driven results and proposals. - Project Management. Lead and support full-cycle small and large-scale projects (e.g., office moves, office expansion, office decommission, return to the office, internal programs, regional events, etc) with project governance, tracking, reporting, management and execution to deadlines. - Continuous improvement and global mindset. Continually contributes, innovates, improves & implements workplace solutions, policies, procedures, ideas and programs that benefit employee productivity and company growth at a regional and global level. - Supports other regional offices in partnership with the COE and local cross function teams (e.g., across LATAM, EMEA, APAC). - Sustainability. Implement and enhance sustainability initiatives within the workplace in accordance with company CSR targets & direction.

Minimum Qualifications: - 5+ years of experience in holistic workplace management, including office management, community engagement, event coordination, and site management. - Hands-on experience with Integrated Facilities Management (IFM), managing contractors/vendors, as well as expertise in finance, budget, and P&L management. - Strong experience in project/program management with a proven ability to solve complex problems. - Demonstrated leadership skills with the ability to lead teams, foster development, manage business partnerships, and engage with stakeholders effectively. - Exceptional ability to demonstrate ownership, applying data and insights to improve performance, and integrating both strategic and operational thinking into daily practices and projects. - Excellent communication skills, both oral and written, with strong interpersonal and presentation abilities. - Experience or potential to influence and drive decisions and programs at a city level, working with senior leaders from diverse cultural backgrounds. - Demonstrated judgment and decision-making abilities, particularly in complex situations, with an emphasis on influencing outcomes. - Strong ability to innovate and take a solution-focused approach, identifying opportunities to improve productivity and overall operations. - 0-15% domestic or international travel may be required. Preferred Qualifications: - Professional certifications from organizations such as IFMA (International Facility Management Association), BOMA (Building Owners and Managers Association), CoreNet Global, PMP (Project Management Professional), or other industry-equivalent certifications would be considered a plus. - Experience with sustainability initiatives or environmental practices in the workplace at scale. - Strong background in change management and implementing organizational transformation strategies at scale. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2