Account Manager

1 Month ago • All levels

Job Summary

Job Description

As an Account Manager at TBTC, the role involves developing strong customer relationships, managing and growing a defined portfolio of accounts. The responsibilities include managing customer relationships, contributing to segment and portfolio strategies, handling sales and service contracts, collaborating with teams, participating in customer initiatives, and meeting sales KPIs. The role focuses on driving customer satisfaction and achieving revenue targets, requiring excellent relationship-building and organizational skills.
Must have:
  • Demonstrated ability in ICT or Telco Sales roles.
  • Understand Telstra SMB customer.
  • Experience in warm calling and engaging with candidates.
  • Ability to build and maintain relationships.
  • Sound knowledge of how channels work.

Job Details

Employment Type

Permanent

Closing Date

30 May 2025 11:59pm

Job Title

Account Manager

Job Summary

Job Description

About the team

Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.

We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.

The role with us

As an Account Manager at TBTC, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios.

What You’ll Do

FY25 is the year of growth and as a team we have a laser sharp focus on our four pillars:

  • Brilliant people and partnerships
  • Customer obsession
  • Execution excellence
  • Responsible growth and returns

As an Account Manager, you apply your excellent relationship building and organizational skills to deliver the following responsibilities:

  • Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
  • Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support the retention and growth of customer portfolios.
  • Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
  • Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
  • Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
  • Meet individual and team sales and performance KPIs.
  • Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.

This is a full-time on-site role that will be based in Greater Western Sydney, Parramatta.

About You

  • Demonstrated ability in an ICT or Telco Sales roles.
  • Understand Telstra SMB customer.
  • Proven experience in warm calling and engaging with potential candidates or clients.
  • Ability to build and maintain relationships through effective communication and follow-up.
  • Sound knowledge of how channels work and strong understanding of the market.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

Please attach your CV/resume when applying.

----------------------------------------

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.


 

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About The Company

We're an iconic Aussie brand with a global footprint.From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.Working at Telstra, we all have a why.Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
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