Architect - Voice Engineering

4 Months ago • 3-7 Years • DevOps

Job Summary

Job Description

Architect - Voice Engineering role at PepsiCo involves building and modernizing global voice infrastructure. Requires strong experience in Unified Communications, Microsoft Teams, Cisco Voice, and cloud technologies. Must be adept in designing and implementing voice solutions, troubleshooting complex issues, and collaborating with global teams.
Must have:
  • Unified Communications
  • Cisco Voice
  • Microsoft Teams
  • Cloud Technologies
Good to have:
  • SDWAN
  • Firewall Technology
  • Telephony Integrations
  • Global Scale

Job Details

About the job

Overview

Voice Engineer role in Infrastructure architecture and engineering team is global in nature. The role will be working on PepsiCo’s Global Transformation initiatives related to Cloud telephony and will be responsible to modernize the communications infrastructure. This role will work closely with the sector delivery leads, infrastructure engineers, SMEs, IT engineers and architects.

The incumbent needs a well-rounded domain knowledge on Voice, Video & Network technologies. PepsiCo has a highly complex implementation which is globally distributed and has varied components. The incumbent would also need detailed knowledge on IT and technology, combined with in-depth understanding on areas such as VOIP, Telephony, network, cloud, firewalls, SIP Services, video conferencing, SIP infrastructure and media distribution to engineer and architect Voice solutions for PepsiCo’s globally diverse Infrastructure. The role will also provide engineering coverage of required skills during the time zone.

Responsibilities

  • You will be able to make an impact by using your critical thinking skills to determine innovative technical solutions
  • Build an architecture for the Voice domain under Unified Communication to define enterprise technology standards, facilitate leverage and re-use, and ensure successful delivery of global Voice Services across the enterprise
  • You will drive standardization and simplification across the existing environments to reduce overall total cost of ownership (TCO) for the Cloud Voice domain
  • Development, refinement, publishing, and socialization of patterns, policies and guidelines, and technology standards
  • Provides exceptional technical and/or analytical support in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems
  • Ensuring the successful deployment of Voice solutions
  • Provide guidance and recommendations to the Infrastructure Architecture teams on standards and designs
  • Produce architecture and engineering specifications and design documents
  • Lead the architecture direction and design issues as well as influence peers, cross-functional partners, and IT leadership
  • Effectively presenting facts and recommendations in oral and written form
  • Work to remediate legacy infrastructure, set standards and procedures for the delivery team to execute.
  • Analyze sector level infrastructure, architecture and develop plans to modernize, value adds/Simplify telephony systems
  • Work with vendors and partners to certify products and standards for PepsiCo and manage life cycle approach for standards
  • Designing, certifying and testing of IPT infra for existing sites, new sites and upgrades. This includes architectural design and working with other teams and vendors to configure network connectivity and other requirements
  • Maximize user adoption of services through quick user guides, portal help and training
  • Designing and implementing solutions in the lab and in production for on-premise, cloud and hybrid scenarios.
  • Develop integration of Voice solutions with the Video room systems and webcast
  • Integrations of Unified Communication platform (Cisco, Microsoft Teams, Zoom) including Evaluation and developing of device standards (platform technology, peripherals, etc.)
  • Automation through the development of new scripts or modifying existing scripts, mostly PowerShell
  • Knowledge transfer to production services through documentation, training material creation and training
  • Collaborate with all business units globally, stakeholders, senior business leaders
  • Provide value adds, publish status reports
  • Develop and support Team, take hiring decisions as required, be a visible leader
  • Communicate effectively through strong written and oral communication skills for technical and non-technical audiences
  • Assess emerging technologies, stay abreast of industry trends, and give advice on investments prices versus performance
  • Ensure the features, benefits, and architectural impact of technology are understood and valued
  • Assist in developing business cases for architectural solutions
  • Position the appropriate IT services for customers to consider when deploying a technology solution
  • Lead technical discussions, driving clarity of complex issues/requirements to build robust solutions
  • Develop an advanced understanding of technological capabilities
  • Effectively highlight IT technological advantages and disadvantages from the customer’s perspective
  • Identify technical win strategies from a business and technology perspective.

Qualifications

Years of Experience:

  • A minimum of 3-4 years as an architect or senior engineer, with minimum of 7 years in Unified Communication/Microsoft Teams/Cisco Voice Architecture, Contact Center infrastructure domains.

Mandatory Technical Skills:

  • Experience with Voice Infra, Unified Communications, network, cloud, and collaboration architectures.
  • Expert in architecting and engineering with Microsoft voice solutions.
  • Understand firewall technology and be able to follow the firewall request procedure to open ports required for Voice Infra to operate with cloud-based technology.
  • Must have experience for cloud technology and SDWAN
  • Must have strong network background
  • Ability to implement telephony integrations (SBC, ATA, PBX, SIP trucking, etc.)
  • Engineering enterprise data, voice and video networks
  • Provide Tier 3/4 support on troubleshooting of complex issues.

Mandatory Non-Technical Skills:

  • Experience with infrastructure, tools, process, methods, and fundamentals used to protect enterprise and large headquarters sites.
  • Ability to implement technologies on a global scale
  • Understanding of IT project budget management, planning and forecasting.
  • Solid technical aptitude, leadership and customer facing skills
  • Strong communication and presentation skills.

Differentiating Competencies:

  • Understanding of Cloud based Technologies
  • Experience with infrastructure, tools, process, methods, and fundamentals used to protect enterprise and large headquarters sites.
  • Ability to implement technologies on a global scale
  • Understanding of IT project budget management, planning and forecasting.
  • Solid technical aptitude, leadership and customer facing skills
  • Strong communication and presentation skills

Similar Jobs

Microsoft - Senior Software Engineer - Mobile DevOps

Microsoft

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Granicus - SLED Account Executive - Local Government

Granicus

United States (Remote)
4 Months ago
Microsoft - Social Sciences Program Manager

Microsoft

London, England, United Kingdom (On-Site)
1 Month ago
Microsoft - ROP - Senior Software Engineer (Azure Firewall)

Microsoft

Hyderabad, Telangana, India (On-Site)
1 Month ago
Microsoft - Technical Program Manager (Taipei)

Microsoft

Taipei City, Taiwan (On-Site)
1 Month ago
The Walt Disney Company - Lead Software Engineer

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
Nagarro - Associate Principal Engineer

Nagarro

China (Remote)
1 Month ago
Luxoft - Azure DevOps

Luxoft

Hyderabad, Telangana, India (On-Site)
2 Months ago
Velotio Technologies - Lead Devops Engineer

Velotio Technologies

Maharashtra, India (Remote)
1 Month ago
Ajmera Infotech - Kubernetes Experts

Ajmera Infotech

Bengaluru, Karnataka, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Microsoft - Senior Software Engineer

Microsoft

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Granicus - SLED Enterprise Account Executive - Western Canada (Local)

Granicus

Canada (Remote)
4 Months ago
On Location - Cluster Manager IVH - Cortina- MICO26 Olympic & Paralympic Games

On Location

Milan, Lombardy, Italy (On-Site)
1 Month ago
IGT - Temporary Information System Engineer

IGT

Providence, Rhode Island, United States (On-Site)
3 Months ago
Clarivate - Voice Infrastructure Engineer

Clarivate

Karnataka, India (Hybrid)
5 Months ago
Microsoft - Hardware Technical Program Manager II

Microsoft

Redmond, Washington, United States (On-Site)
1 Month ago
PwC - ETIC, Project Manager (French Speaker)- Senior Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
4 Months ago
Universal Music - Universal Music Group 2025 Summer Internship: Merchandise & Retail Opportunities: (CA, NY, PA)

Universal Music

New York, New York, United States (On-Site)
2 Months ago
Microsoft - Senior Applied Scientist

Microsoft

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Microsoft - Senior Consulting Account Executive

Microsoft

Capital Region Of Denmark, Denmark (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

Adept Global - 3D Geometry Engineer

Adept Global

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Keywords Studios (Player Support) - Front End Developer -SE II

Keywords Studios (Player Support)

Maharashtra, India (Hybrid)
1 Month ago
PwC - IN-Senior Associate_SAP ABAP_ Enterprise APP SAP _  Advisory_ Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
Thales - Technical Lead

Thales

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Revenera - Senior Quality Assurance Engineer

Revenera

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Esko - Software Engineer

Esko

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
ICE - Sr. Engineer, QA

ICE

Pune, Maharashtra, India (Hybrid)
4 Months ago
Zeta - Senior Software Development Engineer in Test

Zeta

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Hitachi - MS-D365 CRM Technical Consultant

Hitachi

Pune, Maharashtra, India (Remote)
4 Months ago
Brillio - PCF to Azure AKS Migration Architect - R01531191

Brillio

Bengaluru, Karnataka, India (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

DevOps Jobs

Anthology  Inc  - DevOps (SRE) Engineer

Anthology Inc

Brno, South Moravian Region, Czechia (On-Site)
4 Months ago
Okta - Senior Software Engineer

Okta

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Nagarro - Senior Staff Engineer (Cloud Infrastructure)

Nagarro

Gurugram, Haryana, India (On-Site)
2 Months ago
Sony Interactive Entertainment - Server-Side Engineer (PlayStation™Network Server Application Development)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
1 Month ago
WebPT - Sr Systems Engineer - Linux

WebPT

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Rackspace Technology - AWS Engineer IV-IN (R-20541)

Rackspace Technology

Gurugram, Haryana, India (Remote)
2 Months ago
ByteDance - Senior Site Reliability Engineer - Data Infrastructure (Seattle)

ByteDance

Seattle, Washington, United States (On-Site)
3 Months ago
PwC - Cloud & IT Transformation Senior Associates

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
Reltio - Senior Devops Engineer

Reltio

Bengaluru, Karnataka, India (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded