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Area Operations Staff (Solo)

Central Java, Indonesia (On-site)

Area Operations Staff (Solo)

1 Month ago • 1 Years + • Operations

About the job

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Job Description

The Area Operations Staff (Solo) supports the Area Operations Supervisor in managing all aspects of driver operations within a specific area. Responsibilities include driver engagement, acquisition, problem-solving, conflict resolution, regulatory compliance, and stakeholder management. The role involves handling the walk-in center processes, managing driver communication, ensuring service time and satisfaction, executing operational events, and coordinating with the supervisor on escalated issues. The position requires strong communication, analytical, and problem-solving skills, particularly utilizing BigQuery analytics. Experience in a startup environment is preferred.

Must have:

1+ years startup experience preferred
Bachelor's degree from a top university
GPA 3.2 or equivalent
Strong communication & analytical skills
Problem-solving using BigQuery
Conflict resolution & regulatory compliance

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About the Role

Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.

What You Will Do

Handle end-to-end processes for the walk-in center (Driver Support Unit) in the area
Handle all the driver community, multi-channel communication and driver care in the area
Ensure problem solving according to agreed process & based on standard operational procedure
Manage driver care service time and driver satisfaction
Execute events related to operations
Coordinate with the Area Operations Supervisor for day-to-day escalated issues around operations

What You Will Need

Fresh graduate or having min. 1 year experience in startup industry preferably.
Bachelor degree from top university or any well known in the region with GPA 3.2 or equivalent
Strong communication skills and bias for action.
Must have capabilities in analytical thinking and problem solving through BigQuery analytics.
Embraced continuous improvement

About the Team

As Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective areas. He/she also will work closely with the drivers in the field and will be the first contact for driver to escalate any issues.

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About The Company

GoTo Group

245 Active Jobs

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.