Area Sales Support Supervisor - Kalimantan
About the job
Summary
The Area Sales Support Supervisor in Kalimantan will play a crucial role in supporting the sales team, ensuring smooth operations, and enhancing merchant satisfaction and sales. Responsibilities include developing and implementing sales support procedures, monitoring team performance, addressing merchant inquiries promptly, streamlining sales processes, ensuring timely GoFood onboarding, handling KYC follow-up, collaborating with other departments, and assisting in developing sales policies. This role requires strong analytical and problem-solving skills, data reporting abilities (preferably in both Bahasa Indonesia and English), and excellent stakeholder management skills. The position is based in Balikpapan and involves close collaboration with the Kalimantan sales team, operations, consumer engagement, and the wider regional emerging market team.
Must have:
- Bachelor's degree in related field
- 3+ years sales support/supervisory experience
- Strong customer/merchant focus
- Data reporting skills (Bahasa Indonesia & English)
- Analytical & problem-solving abilities
- Excellent stakeholder management
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About the Role :
You will play a pivotal role in to support Sales team in Area Kalimantan, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction & sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.
What you will do:
- Develop and implement procedures for effective sales support administration;
- Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency;
- Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction & topline sales metrics;
- Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle;
- Execute GoFood onboarding timely & ensure that there is no backlog: Priority 2 (P2) claim to P1, Virgin corporate onboarding from webform, Re-submit documents to KYC right away whenever there is an entry
- Able to understand KYC follow up reasons based on FAQ and able to know when to escalate
- Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization;
- Assist in the development and implementation of sales policies and practices that drive sales effectiveness.
What you will need:
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 3 years of experience in sales support, sales-marketing administration related or a supervisory role within a sales-focused organization;
- Strong customer/merchant partner focus and project management skills preferred;
- Has data reporting skills, preferred both Bahasa Indonesia and English;
- Strong analytical and problem-solving abilities by utilizing e.g. Google Sheet, etc;
- Detail and deadline oriented;
- Strong stakeholder management and cross-functional collaboration;
- Able to adapt in a fast-changed environment.
About the team:
This position will be based in Balikpapan and work closely with the Sales team who manage Kalimantan. But no limit interaction with other streams team such as Operations and Consumer Engagement and in wider with Region Emerging Market team.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
