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Associate Cloud Technical Solutions Engineer, Storage

Masovian Voivodeship, Poland (On-site)

Associate Cloud Technical Solutions Engineer, Storage

3 Weeks ago • All levels • DevOps

About the job

Summary

As an Associate Cloud Technical Solutions Engineer, Storage, you will be responsible for managing customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Storage Google Cloud Platform products. You will develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis. You will also act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. You will work as part of a team of engineers/consultants that globally ensure 24 hour customer support, which may include working non-standard work hours or shifts.

11 skills required for this role

Test your skills to join the top 1% applicants for this job

java

shell

javascript

cpp

unix

data-structures

python

sql

linux

google-cloud-platform

cross-functional

Must have:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
Experience troubleshooting and advocating for customers' needs, and triaging technical issues
Experience coding in a general purpose coding language

Good to have:

Experience with object storage systems (e.g., Google Cloud Storage)
Experience in network troubleshooting, including collecting and reading packet captures
Experience writing and executing SQL queries against large datasets and log files, troubleshooting technical issues and analyzing usage patterns
Knowledge of Linux/Unix or Windows systems from Kernel to Shell and beyond, file systems and client-server protocols
Knowledge of core data structures and concepts: HTTP Protocol, Web frameworks, and common Web Technologies

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Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
Experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.

Preferred qualifications:

Experience with object storage systems (e.g., Google Cloud Storage).
Experience in network troubleshooting, including collecting and reading packet captures.
Experience writing and executing SQL queries against large datasets and log files, troubleshooting technical issues and analyzing usage patterns.
Knowledge of Linux/Unix or Windows systems from Kernel to Shell and beyond, file systems and client-server protocols.
Knowledge of core data structures and concepts: HTTP Protocol, Web frameworks, and common Web Technologies.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

In this role, you will develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Storage Google Cloud Platform products (e.g., Google Cloud Storage, Filestore and others).
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.