Business Operations Analyst, Payments Growth
Job Summary
Job Description
- 1-3 years of work experience.
- Drive and clarity-focused personality.
- Strong communication and collaboration skills.
- Advanced Excel knowledge.
2 skills required
Job Details
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
➢ This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions and Merchants
➢ Be a champ and work closely with external stakeholders including partner banks and Merchants
➢ Responsible for handling day to day business operations with external and internal stakeholders.
➢ Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.
➢ Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must.
➢ Strongly focussed on execution.
➢ Customer-first attitude; always on toes to lessen pain points of customers.
➢ Monitoring product metrics and regularly analyzing data to bring about enhancements in products as well as improvement in processes
➢ Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers.
➢ Addressing internal queries, data requirements and escalations
Requirements:
➢ Work experience between 1-3 years
➢ Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
➢ Strong communication skills and ability to collaborate with internal and external stakeholders
➢ Advanced knowledge of Excel
➢ Qualifications - B.Tech/MBA preferred
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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About The Company
PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).
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