Card Room Dealer

3 Weeks ago • All levels

Job Summary

Job Description

As a Card Room Dealer, you will be responsible for dealing both tournament and cash poker games efficiently and precisely while ensuring a memorable guest experience. This involves welcoming customers, providing excellent service, communicating effectively with colleagues, creating a fun environment, maintaining security, and complying with regulations. The role requires immaculate technical skills in dealing, chip handling, and bet calculation. You'll interact with customers to ensure their experience aligns with their abilities, adhering to regulations and promoting safer gambling. This role requires enthusiasm, ensuring customer satisfaction, and compliance with industry standards.
Must have:
  • Experience in hospitality roles.
  • Ability to collaborate with a wider business.
  • Good interpersonal skills and conflict resolution.
  • Must work shifts, including weekends and holidays.
Good to have:
  • Previous experience as a poker dealer.

Job Details

Company Description

Grosvenor Casino, Aberdeen AB11 5BW

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

Dealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.

You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

You will;

  • Welcome customers warmly in to the business
  • Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
  • Work with your colleagues to provide efficient and dynamic service
  • Deliver an excellent quality experience by evaluating individual needs and acting upon this information
  • Communicate effectively with colleagues and card room supervisor
  • Create an environment of community and fun
  • Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.
  • Interact with customers in a range of ways that is consistent with their experience and ability in the game
  • Maintain the security of the game, cash and assets
  • Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

Qualifications

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Previous experience working as a poker dealer (Preferred)
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Comfortable with change and ability to embrace new ways of working
  • Good interpersonal skills and conflict resolution
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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