Client Consulting Manager - Risk Vertical

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

VCA team is looking for an individual to join our consulting practice and developing high impact projects for Visa’s clients in the CARCAM subregion supporting VCA Risk Consulting (Authorization, Fraud Management and Operational Functions). This position will be based in Ciudad de Guatemala, Guatemala. The potential candidate will be responsible for support the risk and operational consultancies, extracting insights from vast amounts of data (including clients’ and/or VisaNet), performing analysis of trends, finding key insights based on transactional information and qualitative analysis for Visa’s clients including issuers, acquirers and merchants.

Potential engagements could include portfolio management diagnostics, authorization optimization strategies, assessments of current risk policies, development of scores, implementation roadmaps, optimizing client customer servicing processes, portfolio’s risk analysis, settlement analysis, operational implementations and migrations, among others.

Responsibilities of the job:

• Utilize Visa's data and analytic capabilities, technology, and industry expertise to develop the consulting solutions focused on Risk and Operations.

• Relate the performance of KPIs with the management of client´s processes and policies, to deliver recommendations for improving risk management.

• Identify with data and interviews, at a high level of detail, opportunities for improvement in operational value chain.

• Identify relevant market trends by country / region, based on a deep analysis of payment industry information.

• Interacting with several internal stakeholders for develop the risk practice under the One Visa framework.

• Perform client-specific analysis on portfolio data including proprietary information, such as customer demographics, activity, spend levels, behavioral scores, financial information, among others.

• Support knowledge transfer to facilitate implementation of recommendations provided.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 6-8 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD), ideally in quantitative field (e.g. engineering, mathematics, science and/or business administration)

Preferred Qualifications

• 6 or more years of work experience with a bachelor’s degree or more than 4 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience in fraud risk and / or authorization management is a must.
• Experience in operational process for payment methods (settlement, conciliation, issuance, etc) is a plus.
• Experience with fraud detection solutions such as Visa Advanced Authorizations, Visa Risk Manager, Monitor Plus, Sentinel, Lynx, Falcon, among others, is a plus.
• Experience working Microsoft Tools.
• Knowledge of data visualization tools such as Tableau or Power BI
• Transform data/ analysis to a business language.
• Strong interest in the future of payments is a must.
• Excellent project management, organizational and presentational skills.
• Strong teamwork, relationship management and interpersonal skills.
• Ability to multi-task various projects while meeting required deadlines.
• Results oriented.
• Bilingual Spanish/English (spoken/written).

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.