Client Services Specialist (Spanish speaker)

1 Month ago • All levels

Job Summary

Job Description

As a Client Services Specialist at Axi, you will be the primary point of contact for clients, providing expert guidance, resolving issues, and building strong relationships. Your responsibilities include delivering personalized support, managing inquiries and complaints, performing trade investigations, escalating cash adjustments and compliance issues, collaborating with internal teams, and ensuring adherence to quality standards and regulatory requirements. You will also be the subject matter expert on Axi's trading products and platforms, keeping up-to-date on market conditions to provide a first-class trading experience.
Must have:
  • Proven customer service experience
  • Excellent communication skills
  • Native or Bilingual proficiency in Spanish
  • Strong problem-solving abilities
  • Ability to work in a team

Job Details

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Uruguay.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.

Your EDGE assignment/You will:

  • Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
  • Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.
  • Perform trade investigation/validation/affirmation for MT4.
  • Escalating any cash adjustments required and compliance issues.
  • Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.
  • Understand customers 'needs and convert constructive feedback to management.
  • Manage escalations to Senior managers and relevant stakeholders as appropriate.
  • Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team.
  • Be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions to attend inquiries and provide first-class trading experience.

Are you the one?

  • Proven experience in a customer service role, preferably within the financial services industry.
  • Excellent communication and interpersonal skills with the ability to empathize with clients.
  • Native or Bilingual proficiency in Spanish.
  • Strong problem-solving abilities and a keen attention to detail.
  • Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
  • Proficiency in using CRM and service desk systems, preferably Zendesk and Salesforce.
  • Ability to multitask and prioritize workload in a fast-paced environment.
  • Commitment to continuous learning and professional development.
  • Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
  • This role entails the need for the candidate to be able to work on rotating night shift and weekend shifts.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

 

Similar Jobs

PwC - IN_Senior Associate_Tableau Developer_Data & Analytics_Advisory_PAN India

PwC

Gurugram, Haryana, India (On-Site)
8 Months ago
Palo Alto Networks - Incident Commander - Network Security

Palo Alto Networks

Santa Clara, California, United States (On-Site)
3 Weeks ago
Tide - Senior Engineer, Python

Tide

Vilnius, Vilnius County, Lithuania (Hybrid)
3 Months ago
Fortra - Channel Marketing Lead

Fortra

Singapore, Singapore (On-Site)
1 Month ago
CrowdStrike - Regional Sales Manager, Switzerland

CrowdStrike

Switzerland (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zscaler - Senior Manager - FP&A

Zscaler

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Granicus - Strategic Account Manager

Granicus

Seattle, Washington, United States (Remote)
3 Months ago
Ansys - Strategic Account Executive - Defence

Ansys

Darmstadt, Hessen, Germany (Remote)
1 Month ago
Mendix - Enterprise Sales Executive

Mendix

Bangkok, Thailand (Remote)
6 Months ago
Salesforce - Business Development Representative - Central

Salesforce

Illinois, United States (On-Site)
3 Months ago
Zelis - Senior Specialist, Marketing Automation

Zelis

Morristown, New Jersey, United States (Hybrid)
1 Month ago
Conga - Technical Architect, PS

Conga

Ahmedabad, Gujarat, India (On-Site)
4 Weeks ago
SailPoint - Sales Executive SLED

SailPoint

(Remote)
1 Month ago
Enverus - Digital Marketing Contractor

Enverus

Calgary, Alberta, Canada (Remote)
4 Weeks ago
Notion - Marketing Manager

Notion

London, England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Uruguay

Google - Data Center Facilities Technician II, Controls

Google

Ciudad De La Costa, Canelones Department, Uruguay (On-Site)
1 Month ago
Jam City - C++ Software Engineer

Jam City

Montevideo, Montevideo Department, Uruguay (Hybrid)
5 Months ago
Google - Data Center Facilities Technician II, Electrical

Google

Ciudad De La Costa, Canelones Department, Uruguay (On-Site)
1 Month ago
Ironhide Game - 2D Animation & Illustration Artist

Ironhide Game

Montevideo, Montevideo Department, Uruguay (On-Site)
11 Months ago
plana technologies - Data Architect

plana technologies

Maldonado Department, Uruguay (Remote)
3 Weeks ago
Jam City - Product Manager

Jam City

Montevideo, Montevideo Department, Uruguay (On-Site)
10 Months ago
Ironhide Game - Senior UX/UI Designer

Ironhide Game

Montevideo, Montevideo Department, Uruguay (On-Site)
11 Months ago
Jam City - 2D Animator

Jam City

Montevideo, Montevideo Department, Uruguay (Hybrid)
2 Months ago
Jam City - DATA ENGINEER

Jam City

Montevideo, Montevideo Department, Uruguay (On-Site)
10 Months ago
Google - Site Lead, Data Center Server Operations

Google

Montevideo Department, Uruguay (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Bengaluru, Karnataka, India (Remote)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Axi

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug