Client Technical Support Representative (TAC)

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description

Our Trader Workstation is a Java-based proprietary trading platform that allows end-users to trade from their home or office and is the flagship of our platforms. It is complemented by our web and mobile-based platforms. A TAC Technician is expected to consistently provide friendly and informative technical support to Interactive Brokers’ clients by keeping up to date with the local technology news in order to investigate any new problems and assist end-users.

 Responsibilities

Provide real-time technical support of IBKR applications through phone or chat communication, along with tickets and emails customers may send to IBKR. The successful candidate will also be required to perform other technical and client service-oriented tasks and projects provided by the local regional manager or the Global Head of TAC.

 The core competencies include:

• Operating Systems (Windows/Mac OS X/Linux) and Mobile Operating Systems (iOS/Android) support
  熟悍Windows Mac, OS X / Linux以及手机IOS/Android操作系统支持
• Basic DNS, TCP/IP and Network Configuration Support
  提供基本的DNS, TCP/IP和网络配置的支持
• Hands-on PC, Tablet, and Mobile troubleshooting
  熟悉电脑，平板电脑，手机等故障排除
• Help Desk or Call Center support experience and real-time troubleshooting
  具有技术支持中心，呼叫中心的支持经验和实时故障排除经验
• Experience working in a global team environment
  具有技术支持中心，呼叫中心的支持经验和实时故障排除经验
• Exposure to Java and web-based applications is a plus
  熟悉java和基于Web的应用程序者优先
• Experience working with online security and security devices is a plus
  具有在线安全和安全设备工作经验者优先
• Basic programming experience is a plus
  具有基本编程经验者优先

Requirements:

• Minimum of one year of experience with call center or technical support roles, preferably in the financial services industry.
  至少一年的呼叫中心或技术支持工作经验，最好是金融服务行业
• Strong Technical Troubleshooting and Communication Skills
  较强的技术故障排除和沟通技巧
• Excellent oral & written language skills in English and Mandarin.
  优秀的英语和普通话口头和书面表达能力
• Bachelor's Degree (with IT-related fields preferable)
  学士学位（IT相关领域优先）
• Will also consider technical certifications- A+ Certification, etc.
  考虑有相关的技术认证者优先

Company Benefits & Perks