Global Client Associate - Spanish

2 Minutes ago • 2-3 Years

Job Summary

Job Description

Interactive Brokers is seeking a Global Client Associate for Spanish speakers in Dublin, Ireland. This role involves resolving complex client service issues across various financial themes, including platform operability, account functions, product details, and margin calculations. The associate will coordinate with internal departments and contribute to system development. The ideal candidate is fluent in English and Spanish, holds a university degree in finance or related field, and has 2-3 years of experience. Strong communication and in-depth understanding of financial instruments are essential for this dynamic role.
Must have:
  • Resolve routine and complex client service issues thoroughly and expeditiously.
  • Address inquiries on TWS, IBKR Mobile, WebTrader platforms, trading modules, and analytical tools.
  • Handle cash deposit/withdrawal, position transfers, and account administration.
  • Provide information on product availability, exchange, clearing, and depository functions.
  • Explain order types, routing logic, status, trade settlement, and corporate actions.
  • Clarify margin calculations, commission structure, interest, and fees.
  • Coordinate with local and international Customer Service divisions.
  • Interact with Programming, Clearing, Cashiering, and Compliance departments.
  • Contribute to client service systems, policies, and procedures development.
Good to have:
  • Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearing house) preferred but not required.

Job Details

Key Responsibilities:

  • Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including:
  • Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions
  • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions
  • Margin calculations; Commission structure, interest and fees
  • Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures

Qualifications & Experience:

  • Fluent in English and Spanish
  • University degree (NFQ level 7) in finance, economics or related field
  • 2-3 years’ experience
  • Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearing house) preferred but not required
  • Strong verbal and written communication skills to accommodate client inquiries directed via telephone, web ticket or online chat
  • In depth understanding of the following financial instruments: stocks, bonds, options, futures, options on futures, foreign exchange and funds
  • Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
  • Ability to work in a dynamic, medium-size office environment

If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest brokerage brands. We are looking forward to receiving your online application.

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About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

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