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Collections Executive - Pan India

Uttar Pradesh, India (On-site)

Collections Executive - Pan India

2 Days ago • All levels

About the job

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communication

Job Description

As a Collections Executive at Paytm, you'll be responsible for achieving collection targets across assigned branches and products. This involves liaising with creditors and consumers, monitoring accounts for overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. You'll need to ensure adherence to legal guidelines for collection agencies and in-house collectors, monitor for fraudulent practices, and maintain the company's code of conduct. The role demands excellent communication and negotiation skills, strong relationship-building capabilities, and a results-oriented approach within a high-performance environment.

Must have:

Achieve collection targets
Meet product collection targets
Ensure legal guideline compliance
Monitor for fraudulent practices
Excellent communication skills
Strong negotiation skills

Good to have:

Leadership skills
Computer proficiency
Growth mindset
Achievement orientation

Perks:

Collaborative, output-driven program
Increased cross-sell opportunities
360-degree peer feedback
Respectful work environment

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: Collection Executive will be responsible for collection targets of the assigned branches. They will be required to meet the target of assigned product. Follow the legal guidelines for collection agencies & in-house collections.

Expectations/ Requirements:

1. To achieve collection targets of the Respective Branch assigned.

2. Meeting the Target on the product assigned for Collections.

3. Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.

4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force.

5. Ensure adherence to the Code of Conduct.

6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Superpowers/ Skills that will help you succeed in this role:

1. Excellent Communication Skills

2. Negotiations skills - strong bias for driving results in a High performance environment

3. Strong Relationship and Leadership skills

4. Working Knowledge of Computers

5. Growth Mindset

6. Demonstrated success and achievement orientation.

7. Willingness to experiment and improve continuously

Education: graduate in any specialization

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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