Collections Officer

Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand. Sinch MessageMedia is the number one choice for easy and engaging business messaging.

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Our Finance Team is looking for a Collections Officer to collect overdue debt from Sinch MessageMedia customers that are based in Europe, USA and Australia. Reporting to the Collections Team Leader - Philippines, you will work within a global finance team and will partner with key stakeholders within the business (Sales and Customer Support teams) to resolve customer queries and collect outstanding monies from customers. This role will cover US business hours, also known as the graveyard shift.

Key responsibilities:

• Daily collection activities including telephone and email follow up on lower value customer balances
• Working in a queue, you will deliver fast and effective communication to all clients resolving queries within specific service level agreements (SLAs).
• Perform account/payment reconciliations.
• Responding to external and internal customers on account queries.
• Identifying bad debts and escalating accordingly

The ideal candidate will possess the following skills and attributes:

• Proven collections experience is essential
• Advanced Excel knowledge is essential
• System knowledge – Zuora & Zendesk knowledge preferable.
• Excellent attention to detail and accuracy is essential, with strong customer service and communication skills.
• Sound time management, prioritisation and follow-up skills, including the ability to effectively balance quality and quantity of output.
• Excellent problem-solving skills with the capability to recommend solutions and improvements.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful.
• CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs.
• STAY CONNECTED: Receive a generous monthly home internet allowance.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

Sinch MessageMedia will provide a company laptop within the first year of employment.  You will need your own laptop or PC until the work provided laptop has been provisioned.

• PC – Intel i5 4th Gen (or higher) – self provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise-cancelling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload &
• Download Internet speed is required.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.