Job Summary
Job Description
- Gamification for training
- Improve FCR and AHT
- Engage Gen Z agents
- Interactive learning
- Feedback and recognition
- Leaderboards
- Badges
- Quests
- Progress bars
- Points and levels
- Play all 6 games
- Access to Game Missions and Rewards
- View Users Performance Report
- Add own questions through CMS
- Configure Points and Images through CMS (Enterprise plan)
2 skills required
Job Details
Balancing FCR and AHT was never so much fun!
Welcome to the future of contact center learning with CubiCall – where gamification transforms training into an interactive and exciting journey! Picture this: agents appreciate the different metrics that are critically important to you, and learn how to achieve them, with exciting mini games. Learning becomes a game, making it not only more enjoyable for the Gen Z contact center agents but also accelerates the entire training process. Let the contact center gamification extravaganza begin!
Why CubiCall ?
CubiCall stands out as a learning product with unparalleled features and functionalities. Imagine a platform that doesn't just help you learn but makes the process truly exceptional
Competition and recognition
Game elements such as leaderboards and badges create healthy competition among agents and provide regular feedback and recognition for performance.
Learning and development
CubiCall encourages continuous learning and development with game elements such as quests or challenges.
Goal setting and progress tracking
Agents feel motivated by seeing progress towards goals. Game elements like progress bars or milestones help to set and track performance goals.
Engagement and fun
Gen Z values fun and engagement in their work, and CubiCall elements such as points or levels helps make the call center environment more enjoyable.
Feedback and rewards
CubiCall game elements such as badges or points provide agents with feedback on their performance and incentivize them to improve their understanding of call center metrics.
The Games
Defuse The Bomb
Only the right answer will pull out the correct wire to defuse the bomb!
Mystery Term
Think quick and answer what the term means!
Triangularis
Spot the right answer, or the AHT increases, and so does the call queue!
Word Search
Look for the right word to complete your call
Word Wheel
When you turn the wheels and align the words, you solve the quiz and complete the call.
Crossword
Solve the Crossword and answer the customer’s query, the faster, the better.
Start Enhancing Employee Engagement with CubiCall
CubiCall Plans
Plan
Free
USD 0For up to 50 Gameplays
- Add your own questions through CMS
- Play all 6 games
- Access to Game Missions and Rewards
- View Users Performance Report through CMS
Plan
Silver
USD 5For 51 to 200 Gameplays
- Add your own questions through CMS
- Play all 6 games
- Access to Game Missions and Rewards
- View Users Performance Report through CMS
Plan
Gold
USD 4For 201 to 1000 Gameplays
- Add your own questions through CMS
- Play all 6 games
- Access to Game Missions and Rewards
- View Users Performance Report through CMS
Plan
Enterprise
USD 2For over 1000 Gameplays
- Add your own questions through CMS
- Play all 6 games
- Access to Game Missions and Rewards
- View Users Performance Report through CMS
- Configure Points and Images through CMS
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