Customer Experience Associate

1 Month ago • All levels • $32,700 PA - $41,000 PA

Job Summary

Job Description

DraftKings seeks a Customer Experience Associate to be the primary point of contact for customers, answering questions and advocating across the company. Responsibilities include providing exceptional customer service, managing communications across various channels (phone, email, chat, social media), meeting KPIs (quality of interactions, average handle time), promoting the DraftKings brand, advocating for players, and obtaining necessary state gaming licenses. The role requires strong communication, problem-solving, and conflict-resolution skills. The ideal candidate will be polite, attentive, and friendly, with prior online customer support experience preferred. Work involves varying shifts including weeknights and weekends, with a bi-annual shift change in September and March.
Must have:
  • Exceptional customer service
  • Strong communication skills
  • Problem-solving and conflict resolution
  • Proficiency with Zendesk or similar
  • Ability to work nights and weekends
  • Meet high quality and productivity KPIs
Good to have:
  • College degree or equivalent experience
  • Prior online customer support experience
  • Proficiency with Microsoft Office Suite
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

At DraftKings, we're at the forefront of innovation in the sports and gaming entertainment industry. We’re growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for DraftKings customers, regarding our products, answering customer questions, and advocating across the company. By joining our team, you’ll be providing valuable experience in communication, problem-solving, and conflict-resolution skills allowing opportunities for growth and development. Our mission is to bring fans closer to the games they love through cutting-edge technology and unparalleled experiences.

What you’ll do as a Customer Experience Associate

  • Provide exceptional customer service through demonstrating product knowledge, problem solving, and research skills.

  • Manage high quality communications with our customers across several channels – phone, email, chat, and social media.

  • Ability to meet high qualitative and productivity KPI expectations of the role, such as quality of customer interactions,, average handle time, adherence to shift, etc. 

  • Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.

  • Advocate for our players to help us grow the business.

  • Become licensed in multiple states, through applicable gaming commissions to assist customers across platforms. 

What you'll bring

  • College degree, equivalent or prior work experience, preferred. 

  • Prior online customer support or transferable experience, preferred.

  • Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off. DraftKings Customer Experience team holds a Bi-Annual shift change that goes into effect September and March of each year.  All CX team members take part in this shift change to ensure proper staffing during our NFL and non NFL periods.

  • Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite, preferred.

  • If you are polite, attentive, and friendly, then we are looking for you. 

Must be at least 21 years of age due to state(s) licensing requirements.

The US hourly rate for this full-time position is $15.77 - 19.71, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

Similar Jobs

AVER LLC - Latent Print Examiner

AVER LLC

United States (Hybrid)
3 Months ago
Assystems - BIM Engineer

Assystems

Pune, Maharashtra, India (On-Site)
5 Months ago
Universal Music - Senior Manager, Physical Media Production (Vinyl and Box Sets)

Universal Music

Santa Monica, California, United States (On-Site)
1 Month ago
Wargaming - Community Manager (World of Warships: Legends)

Wargaming

Prague, Prague, Czechia (Hybrid)
2 Weeks ago
PwC - Workforce Transformation Manager

PwC

Singapore (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

InvenioLSI - SAP TRM Associate Consultant

InvenioLSI

(On-Site)
6 Days ago
TransPerfect - Localization Games Tester - Europe (freelance, remote)

TransPerfect

Dublin, County Dublin, Ireland (Remote)
8 Months ago
Universal Music - Director, eCommerce & Artist Services

Universal Music

New York, New York, United States (On-Site)
1 Month ago
TransPerfect - Localization Games Tester - Warsaw (freelance)

TransPerfect

Warsaw, Masovian Voivodeship, Poland (On-Site)
8 Months ago
Daybreak Game Company LLC - Recruiter

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
5 Months ago
2K - Executive Assistant

2K

Las Vegas, Nevada, United States (On-Site)
6 Days ago
Evolution - iGaming Floor Operations Supervisor

Evolution

Atlantic City, New Jersey, United States (On-Site)
1 Month ago
Assystems - Civil Finishing Works Inspector

Assystems

Mersin, Mersin, Türkiye (On-Site)
5 Months ago
Daybreak Game Company LLC - QA Analyst

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
3 Months ago
On Location - Account Manager, Texas Tech University Athletics

On Location

Texas, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Las Vegas, Nevada, United States

ByteDance - Senior Software Engineer, Distributed Storage System

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
On Location - Administrative Manager - FIFA World Cup 26™

On Location

Raleigh, North Carolina, United States (On-Site)
3 Weeks ago
Aristocrat Gaming - VP, Finance – Product Development & Technology

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
2 Weeks ago
Wolters Kluwer - Senior Technology Sales Support Specialist, Pre-Sales CPM Solutions

Wolters Kluwer

New York, New York, United States (Remote)
5 Months ago
ByteDance - Software Engineer

ByteDance

Seattle, Washington, United States (On-Site)
6 Days ago
Next Level Business Services - Datastage Developer

Next Level Business Services

Peapack And Gladstone, New Jersey, United States (On-Site)
5 Months ago
Onward Search - Project Marketing Consultant

Onward Search

Westwood, Massachusetts, United States (Hybrid)
2 Months ago
Sphere Entertainment Co - Project Based – 3D Generalist Artist

Sphere Entertainment Co

Burbank, California, United States (On-Site)
1 Week ago
DraftKings - Trading Compliance Specialist

DraftKings

Las Vegas, Nevada, United States (On-Site)
5 Days ago
PlayStation Global - Senior Portfolio Manager

PlayStation Global

Carlsbad, California, United States (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Ukraine (Remote)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (Remote)

Sofia, Sofia City Province, Bulgaria (On-Site)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by DraftKings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug