Customer Experience Associate

1 Month ago • All levels • $32,700 PA - $41,000 PA

Job Summary

Job Description

DraftKings seeks a Customer Experience Associate to be the primary point of contact for customers, addressing product inquiries and advocating internally. Responsibilities include providing exceptional customer service across multiple channels (phone, email, chat, social media), resolving conflicts effectively, meeting productivity KPIs (quality of interactions, average handle time), and promoting the DraftKings brand. The role requires strong communication, problem-solving, and conflict-resolution skills. Licensing in multiple states may be required. This position offers opportunities for growth and development within a dynamic and innovative company.
Must have:
  • Exceptional customer service skills
  • Strong communication & problem-solving abilities
  • Proficiency in multiple communication channels
  • Meeting productivity KPIs
  • Conflict resolution expertise
Good to have:
  • Zendesk or similar ticketing system experience
  • Microsoft Office Suite proficiency
  • College degree or equivalent experience
  • Prior online customer support experience
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

At DraftKings, we're at the forefront of innovation in the sports and gaming entertainment industry. We’re growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for DraftKings customers, regarding our products, answering customer questions, and advocating across the company. By joining our team, you’ll be providing valuable experience in communication, problem-solving, and conflict-resolution skills allowing opportunities for growth and development. Our mission is to bring fans closer to the games they love through cutting-edge technology and unparalleled experiences.

What you’ll do as a Customer Experience Associate

  • Provide exceptional customer service through demonstrating product knowledge, problem solving, and research skills.

  • Manage high quality communications with our customers across several channels – phone, email, chat, and social media.

  • Ability to meet high qualitative and productivity KPI expectations of the role, such as quality of customer interactions,, average handle time, adherence to shift, etc. 

  • Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.

  • Advocate for our players to help us grow the business.

  • Become licensed in multiple states, through applicable gaming commissions to assist customers across platforms. 

What you'll bring

  • College degree, equivalent or prior work experience, preferred. 

  • Prior online customer support or transferable experience, preferred.

  • Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off. DraftKings Customer Experience team holds a Bi-Annual shift change that goes into effect September and March of each year.  All CX team members take part in this shift change to ensure proper staffing during our NFL and non NFL periods.

  • Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite, preferred.

  • If you are polite, attentive, and friendly, then we are looking for you. 

Must be at least 21 years of age due to state(s) licensing requirements.

The US hourly rate for this full-time position is $15.77 - 19.71, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

Similar Jobs

Stibo Systems - Senior Account Manager DACH

Stibo Systems

Hamburg, Hamburg, Germany (Hybrid)
1 Month ago
Sphere Entertainment Co - Executive Administrative Assistant

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
2 Months ago
Trek - Retail Store Designer

Trek

Haryana, India (On-Site)
3 Months ago
Neostella - Intake Specialist (Weekend Hours Required)

Neostella

Colombia (On-Site)
1 Month ago
M365 connect - Business Development Intern

M365 connect

Kampala, Central Region, Uganda (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Daybreak Game Company LLC - Director, Brand Marketing

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
8 Months ago
The Walt Disney Company - Senior Manager, Travel Operations & Business System Management

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Months ago
Keywords Studios - AI Prompt & Language Specialist (Italian)

Keywords Studios

Quebec, Canada (Remote)
2 Months ago
Vertx Inc. - Tax Analyst

Vertx Inc.

(Remote)
1 Month ago
NinjaVan - Senior Associate I, Sales销售高级专员(华东)

NinjaVan

Xiamen, Fujian, China (On-Site)
7 Months ago
DraftKings - Paralegal, Commercial Transactions

DraftKings

Las Vegas, Nevada, United States (On-Site)
1 Month ago
DailyWire - Senior Counsel – Litigation & News

DailyWire

Nashville, Tennessee, United States (On-Site)
1 Year ago
ByteDance - HR Operations Specialist (Third-Party Contractor)

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago
Nintendo - Intern - Field Merchandising Operations

Nintendo

Redmond, Washington, United States (On-Site)
7 Months ago
Wrike - Office Coordinator

Wrike

Prague, Prague, Czechia (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

ByteDance - Research Scientist in Machine Learning for Science (AML - AI-for-Science) - 2024 Start (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
7 Months ago
Disney - Resort Wide Systems Engineer Senior - Project Hire

Disney

Glendale, California, United States (On-Site)
1 Month ago
NBC universal - Systems Engineer

NBC universal

Chicago, Illinois, United States (On-Site)
1 Month ago
ByteDance - Software Engineer, SRE - Platform Services

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Google - Developer Relations Engineer, Mobile Ads

Google

Mountain View, California, United States (On-Site)
1 Month ago
Seamount  - Senior Project Manager

Seamount

Los Angeles, California, United States (On-Site)
1 Month ago
GHX - Inventory Specialist

GHX

Atlanta, Georgia, United States (On-Site)
1 Month ago
The Walt Disney Company - Lead Software Engineer in Test - iOS/Android

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Month ago
Patel greene - Senior Roadway Engineer

Patel greene

Orlando, Florida, United States (On-Site)
7 Months ago
Activision - Expert Software Engineer, Graphics

Activision

California, United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

United States (Remote)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Bulgaria (Remote)

Plovdiv, Plovdiv Province, Bulgaria (On-Site)

United States (Remote)

Sofia, Sofia City Province, Bulgaria (Hybrid)

United Kingdom (Remote)

Boston, Massachusetts, United States (Remote)

View All Jobs

Get notified when new jobs are added by DraftKings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug