HR Operations Specialist (Third-Party Contractor)

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the Team The operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We're dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. The ideal candidate is someone who is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence. Responsibilities: 1. Act as HR policy specialist, receive and provide optimum responses to HR operational tasks with timely, accurate, and professional replies. Potentially handling multiple tasks or contact channels at one time. 2. Complete necessary research/findings to advance inquiries that are complex or have individual focus on the next level of HR support. 3. Analyse, categorize and log the operational tasks according to defined procedures, case tagging and/or necessary explanation in timely manner. 4. Actively participate and attend all on-site or online policy training for different regions. Self-learning and research may required from time-to-time. 5. Perform, complete or escalate when necessary to all background verification request via written or verbally as per internal guidelines and agreed SLA. 6. Provide assistance to SME in development and maintenance of the EHD knowledge base in Lark (not limited to BOT FAQ cards) & EHD internal documents, enhancing accessibility and capabilities. 7. Ensure service continuity including extending support hours during peak period/understaffed. Proactively provide suggestions for process improvements when gaps identified to leader. 8. Actively participate and/or contribute to projects and initiatives on new processes, systems and/or enhancements as when necessary at local/regional/global level. 9. Other duties as assigned.

Minimum Qualification: 1. Bachelor’s Degree or above. 2. Prior experience in Human Resources field. 3. Excellent communication skills in English, good interpersonal skills & able to work in a team. 4. A service-oriented attitude, with the ability to adapt and perform under pressure & tight deadline. 5. Ability to work flexibly and independently based on business requirements (may include extended hours as when necessary). 6. Excellent learning ability, careful, & patient, and with strong work enthusiasm and a sense of responsibility. High level of discretion, confidentiality, and ethics. Preferred Qualification: 7. Highly resourceful and adaptable to fast pace environment. Strong collaboration skills required and ability working across global teams. 8. Experience and proficiency in Microsoft office tools/programs and HR Systems. Experience at Workday will be highly desired. 9. Mandarin proficiency for effective liaison with external vendors. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by third-party agency. By applying, you agree that the information provided in your application may be processed for recruitment purposes and shared with the third-party agency, in accordance with ByteDance's Applicant Privacy Notice https://sf16-sg.tiktokcdn.com/obj/eden-sg/uvyloeh7vhonuhf/privacy/ByteDance_Global_Applicant_Privacy_Notice.pdf #LI-HL9