Customer Service Representative

Key responsibilities:

• Carry out the sales operations process from sales order to customer delivery to ensure 100% on time delivery and improve customer satisfaction.
• Coordinate and communicate with stakeholders relating to any customer service tasks like order status, deliveries, product availability and product price etc.
• Facilitate process between the customer and DPSS to ensure all customer demands are fulfilled to satisfaction, monthly target/budget is achieved.
• Coordinate internal cross functions to support customer demand fluctuation.
• Use SAP and other operational systems to manage tasks and generate the required Sales orders, Delivery notes and Invoices.
• Liaise with our logistics & warehouse team to arrange order deliveries.
• Monthly sales waterfall maintenance and analysis for forecasting sales budget.
• Work with the quality team for customer warranty claims.
• Build and maintain excellent customer relationships.
• Demonstrate a customer excellence mindset.
• Supply invoices to customers in a timely manner, ensuring we are able to invoice on time and withing the billing period.
• Other tasks as assigned by manager. 

What we’re looking for:

• Bachelor degree preferred
• Fluent English with both spoken and written. Chinese is a plus.
• Strong ownership, self-motivated with good initiative.
• Superior communication skill and strong interpersonal skill.
• Excellent computer skills in MS Office and SAP systems.
• Prefer automotive or related industry. 

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