OVERVIEW
Clinical Surveillance and Compliance is currently searching for a Customer Service Technical Associate for our Client Support and Training team. Technical Customer Support Associates are responsible for providing front line support for clients, both via phone and email communication. In their role, Technical Customer Support Associates will possess working knowledge of all product applications. The role will provide excellent customer service to clients and internal staff. Main duties will include screening and triaging support calls and emails for first call resolution or escalation to appropriate parties.
Summary of responsibilities:
Qualifications:
Education: High School diploma required or equivalent
Required experience: 1-2 years experience in a customer service or technical support role
Other preferred knowledge, skills, abilities or certifications:
• Experience with Microsoft Office Suite
• Excellent oral and written communication skills
• Excellent attention to detail and thorough work skills
• Excellent organizational and prioritization skills
• Experience with internet based software applications, including troubleshooting
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.