Digital Technology Specialist - App Innovation

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team, one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. 

SME&C is more than a sales organization, it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. 

The main goal of a Digital Technology Specialist (TS) is to win the technical decision of customers to purchase and use Microsoft technology and cloud services. The TS is expected to both own and win customers’ technical decisions, as well as find new opportunities through their contacts and engagements for Sales Specialists to pursue. As a TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based technologies. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 50% from home.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.  

• Own technical discussions with customers leveraging processes and tools, demos and programs; using consultative and/or Challenger method; establish rules of engagement (e.g., role boundaries, handoff strategies) for extended teams.
• Be the Trusted advisor and use proactive effort to find and understand customers’ pain points and design and offer solutions (with business case) to technical leaders.
• Drive technical assessments to create a map of the current landscape and to build the technical migration plans, thus building a solid migration business case.
• Build technology strategy by mapping the agreed customer business outcomes into a appropriate Azure technology framework, resolving concerns, preventing, and removing technical blockers, and validating a strong business case for investment and translating technology complexity into business impact.  Work with the customer, account team, and partners to orchestrate a technology roadmap for implementation.
• Be an Azure platform evangelist for App Dev, App Service, GitHub, VS Studio platform scenarios like modernizing and migrating New/Standard Applications and migrating to the cloud.
• Design the solution using your technical knowledge, architectural approach, consultancy skills and our methodology to win a customer’s technical decision and meet the customer’s needs. Ensure technical decision makers agree with proposed architecture and on the migration plan. Drive POCs and MVPs.
• Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
• Scale through partner facilitating and managing partner resources and processes for Pilot/POC/MVP.
• Owning milestone level actions and proactively closing and communicating to the Specialist.
• Identify new opportunities within customer engagement and hand it off to the Solution Specialist for pursuit.
• Maintain and grow expertise in cloud migration, keeping up to date with market trends and competitive insights; collaborate and share with the technical community.