Director, Professional Services

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

We empower companies to tackle seemingly insurmountable challenges and achieve what’s never been done before. That’s why we developed the world’s leading real-time database—powering mission-critical applications for the most innovative, category-disrupting organizations.

Aerospike enables extreme-scale, real-time applications that:

• Fight fraud in microseconds.
• Drive dramatic increases in shopping cart size.
• Power global digital payments.
• Deliver hyper-personalized user experiences to tens of millions.

Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair trust Aerospike as the foundation for their future. They rely on us to act in the moments that matter.

Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv, Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today’s hardware to deliver unimaginable performance and value for the most demanding data workloads—from the edge, to the core, to the cloud.

If you're ready to shape the future of data, join us.

Director, Professional Services

Overview

The Director of Professional Services is a senior technical leader with strong hands-on engineering and solution architecture expertise. With a high degree of autonomy and minimal supervision, this role is responsible for driving Services and Training revenue globally by directly engaging with customers, partners, and internal teams to deliver robust, scalable solutions based on Aerospike’s real-time data platform.

This is a deeply technical, client-facing role that demands fluency in distributed systems, hands-on coding, architectural design, and cross-functional leadership. The Director is expected to guide and actively contribute to the delivery of sophisticated data-intensive solutions, mentor engineering talent, and serve as a key technical advisor during both pre-sales and post-sales phases.

Key Responsibilities

Solution Engineering & Architecture

• Serve as lead solution architect for critical customer engagements, owning technical design, platform integration, and hands-on implementation of the Aerospike database within varied customer environments.
  
  
• Engage directly in coding, prototyping, and data modeling where appropriate to validate design decisions and accelerate deployments.
  
  
• Lead technical discovery with customers to gather architecture specifications, business goals, and system design constraints.
  
  
• Translate business and functional requirements into highly available and performant technical solutions.
  
  
• Author technical documentation, architectural diagrams, implementation roadmaps, and system integration plans.
  
  
• Drive full-lifecycle solution delivery, including deployment automation, custom policy definition, data transformation and migration, and performance tuning.
  
  

Client & Partner Engagement

• Act as a trusted technical advisor to executive stakeholders and technical decision-makers at Fortune 500 companies across industries (Finance, Telco, AdTech/MarTech, Retail/E-commerce).
  
  
• Assist with the creation and delivery of Statements of Work (SOWs), technical proposals, and ROI/TCO models tailored to client-specific use cases.
  
  
• Guide and support partners through technical enablement and hands-on mentorship, ensuring their ability to confidently deploy and support Aerospike solutions globally.
  
  
• Lead the technical aspects of consultative selling, articulating technical differentiation and best practices in large-scale distributed systems.
  
  

Training & Enablement

• Oversee and evolve the Training Services group, ensuring delivery of hands-on, expert-level training across virtual, self-paced, and instructor-led formats.
  
  
• Contribute to curriculum development, labs, and architectural case studies to support ongoing customer and partner education.
  
  

Leadership & Strategy

• Build and lead a high-caliber team of solution architects and technical consultants; manage hiring, mentoring, and career development.
  
  
• Own and deliver traditional services metrics including monthly forecasts, BBB reports, utilization targets, and customer satisfaction benchmarks.
  
  
• Maintain a deep understanding of market trends, customer requirements, and emerging technologies to evolve Aerospike’s services delivery strategy.
  
  
• Collaborate with Product and Engineering teams to influence roadmap priorities based on field insights and architectural patterns observed in the wild.
  
  

Minimum Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Information Technology, or equivalent.
  
  
• 5+ years of progressive experience in solution architecture, consulting, or systems engineering, including leadership experience.
  
  
• Strong hands-on development experience in Java, C, or similar enterprise languages.
  
  
• Expertise in SQL, RDBMS, and NoSQL databases; deep familiarity with data structures, replication, partitioning, and consistency models.
  
  
• Fluency in distributed systems concepts and architectural design patterns.
  
  
• Strong project delivery skills and the ability to manage multiple client engagements.
  
  
• Excellent communication, documentation, and presentation skills.
  
  
• Ability to travel 20%–50%.
  
  

Preferred Qualifications

• Master’s degree or MBA a plus.
  
  
• Experience with Kafka, Spark, Spring, Hadoop, and other large-scale data technologies.
  
  
• Deep knowledge of server-side performance optimization, concurrency, and multi-threading.
  
  
• Familiarity with industry-specific challenges in BFSI, Telco, and Retail.
  
  
• Prior experience in a Tier 1 consultancy or leading architecture for digital transformation initiatives.
  
  
• Background in cloud-native architectures and hybrid infrastructure deployments.
  
  
• Strong business acumen with an understanding of how technical solutions drive business value.
  
  

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$240,000 - $270,000] (actual compensation will be determined based on experience, location, and other factors permitted by law).