Senior Support Engineer

1 Minute ago • 7-10 Years • Software Development & Engineering

Job Summary

Job Description

Aerospike is seeking an experienced Senior Support Engineer to join its Global Customer Support team in Tel Aviv, Israel. This role involves investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform across diverse environments. The engineer will collaborate with engineering, assist with deployments, and contribute to documentation, ensuring exceptional support for mission-critical use cases.
Must have:
  • Investigate, diagnose, and resolve complex customer issues.
  • Troubleshoot technical issues across diverse environments (cloud, hybrid, on-prem).
  • Collaborate with Engineering for problem resolution and product improvement.
  • Participate in real-time customer remediation and live incident resolution.
  • Act as a customer advocate for timely and accurate issue resolution.
  • Support enterprise customers with mission-critical systems.
  • Assist with deployments, configuration guidance, and performance tuning.
  • Write and maintain high-quality documentation and Knowledge Base articles.
  • 7–10+ years in technical support or systems engineering.
  • Deep proficiency with Linux.
  • Solid understanding of distributed systems and high-availability environments.
  • Hands-on experience with NoSQL or similar database platforms.
  • Familiarity with hybrid and cloud infrastructure (AWS preferred).
  • Excellent problem-solving and diagnostic skills.
  • Strong written and verbal communication.
  • Bachelor’s degree in Computer Science, Engineering, or related field.
Good to have:
  • Previous experience in enterprise software technical support.
  • Exposure to Kubernetes, Docker, or other container orchestration systems.
  • AWS certification or experience with large-scale cloud deployments.

Job Details

Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.

Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases.

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

If you're ready to shape the future of data, join us.

What You’ll Do

  • Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
  • Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
  • Participate in real-time customer remediation efforts and live incident resolution.
  • Act as a customer advocate to ensure timely and accurate issue resolution.
  • Support enterprise customers with mission-critical systems and real-time data use cases.
  • Assist with new deployments, configuration guidance, and performance tuning.
  • Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
  • Contribute to a collaborative, agile, and globally distributed support team.

Qualifications

  • Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
  • Deep proficiency with Linux (certification is a strong plus).
  • Solid understanding of distributed systems and high-availability environments.
  • Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
  • Familiarity with hybrid and cloud infrastructure (AWS preferred).
  • Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
  • Strong written and verbal communication skills.
  • Comfortable in a dynamic environment; self-starter with a growth mindset.

Nice to Have

  • Previous experience in enterprise software technical support.
  • Exposure to Kubernetes, Docker, or other container orchestration systems.
  • AWS certification or experience with large-scale cloud deployments.

Education

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Similar Jobs

Electronic Arts - Spanish Speaking Community Coordinator

Electronic Arts

Galway, County Galway, Ireland (Hybrid)
3 Months ago
NVIDIA - Developer Technology Engineer - HPC and AI

NVIDIA

Taipei City, Taiwan (On-Site)
4 Months ago
Aledade - Senior Technical Product Manager (Clinical Data Platform)

Aledade

United States (Remote)
1 Month ago
Nice - Senior Advanced Support Engineer (L2 Support)

Nice

Pune, Maharashtra, India (Hybrid)
2 Months ago
Qualcomm - RF Product Development Engineer (Bench)

Qualcomm

Hsinchu City, Taiwan (On-Site)
2 Months ago
Power Integrations - Staff Automotive Reliability Engineer

Power Integrations

Penang, Malaysia (On-Site)
10 Months ago
Assystems - Senior Mechanical Design Engineer

Assystems

Derby, England, United Kingdom (Hybrid)
9 Months ago
Ethernovia - Software Engineer, Frameworks

Ethernovia

Pune, Maharashtra, India (Hybrid)
3 Months ago
Gunslinger studios - Senior Software Engineer

Gunslinger studios

San Diego, California, United States (Remote)
12 Months ago
SSC Technologies - Sales Engineer

SSC Technologies

New York, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

deel. - Senior Payroll Associate, Japan Payroll

deel.

Japan (Remote)
3 Weeks ago
Bungie - Destiny Senior Activity Designer

Bungie

Bellevue, Washington, United States (Hybrid)
1 Month ago
Enphase Energy - Staff Engineer - Embedded Firmware

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Trek - QA Engineer - Manual

Trek

Haryana, India (On-Site)
6 Months ago
Dave Ramsey - Senior Publicist

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
1 Month ago
Open Systems Technologies - Director, Product Management, Data Solutions

Open Systems Technologies

United States (Remote)
1 Month ago
Autodesk - Senior Program Manager, Talent Management - Talent Planning

Autodesk

Toronto, Ontario, Canada (On-Site)
1 Month ago
Nexon - Dev Ops Engineer

Nexon

El Segundo, California, United States (Hybrid)
2 Months ago
xogar games - Unity Developer

xogar games

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Coffee Stain - Senior Game Designer

Coffee Stain

Gothenburg, Västra Götaland County, Sweden (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tel Aviv-Yafo, Tel Aviv District, Israel

CyberArk - Senior Automation Engineer for DV SH

CyberArk

Israel (On-Site)
3 Months ago
CyberArk - Associate Product Owner, R&D

CyberArk

Israel (Hybrid)
1 Month ago
CyberArk - IT Cloud and Infrastructure Team Leader

CyberArk

Israel (Hybrid)
1 Month ago
Playtika - Legal Assistant (Student Position)

Playtika

Israel (On-Site)
9 Months ago
Snyk - Senior GenAI Security Researcher

Snyk

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
moonee games - Rewarded Traffic User Acquisition Manager

moonee games

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Nice - Manager, Cloud Architecture and DevOps

Nice

Ra'anana, Center District, Israel (Hybrid)
1 Month ago
TabTale - Creative Producer

TabTale

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Months ago
Unity - Senior Data Engineer

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Intel  - SW Embedded (Linux) Engineer

Intel

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Tesla - Senior Application Support Engineer

Tesla

North Holland, Netherlands (On-Site)
6 Months ago
Expedia - Senior Software Development Engineer

Expedia

Seattle, Washington, United States (On-Site)
1 Year ago
Google - Software Engineer, Performance Modeling

Google

Raleigh, North Carolina, United States (On-Site)
1 Month ago
Clearwater Analytics - Principal Software Development Engineer

Clearwater Analytics

New York, United States (On-Site)
4 Weeks ago
Astera Labs - Senior Digital Design Engineer - SOC

Astera Labs

Bengaluru, Karnataka, India (On-Site)
10 Months ago
ShyftLabs - Apache Druid Engineer

ShyftLabs

Gurugram, Haryana, India (Hybrid)
10 Months ago
Black Bery - QNX- Field Application Engineer/Sales Engineer

Black Bery

Tokyo, Japan (On-Site)
2 Months ago
Egnyte - Senior Software Engineer - MacOS

Egnyte

India (Remote)
1 Month ago
Ion - Senior Software Engineer, Italy

Ion

Rome, Lazio, Italy (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Headquartered in Mountain View, California, Aerospike also has a global presence with offices in London, Bangalore, and Tel Aviv. Aerospike does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries, and offers are managed through our HR/Talent department, and all candidates are presented through this channel only. We do not accept unsolicited resumes.

United States (Remote)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

United States (Remote)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (Hybrid)

View All Jobs

Get notified when new jobs are added by AeroSpike

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug