Director, User Experience Design

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of Director, User Experience Design to Coupa:

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• Define and drive comprehensive UX strategy that aligns with the company’s vision and business goals, ensuring a consistent and engaging user experience across all platforms.
• Plans, manages and guides the activities of a team responsible for creating and enhancing the experience and functionality of user interfaces for the solutions.
• Lead and mentor a diverse team of UX designers, researchers, and strategists. Foster a collaborative environment that encourages creativity and innovation.
• Understand air-cover and create space for innovation, learning  and growth within a team.
• Understand and have experience using objective research and a design process to drive business outcomes that are measurable and have clear, lasting impact to the business.
• Communicate clearly and can articulate concepts to people at any level of the organization, including executives.
• Guide the end-to-end design process from ideation to implementation, ensuring high-quality deliverables that meet user needs and adhere to best practices.
• Partner with product management, engineering, marketing, and other departments to integrate UX principles into product development processes. Act as a key stakeholder in product development, supporting user needs and design principles.
• Stay abreast of industry trends, emerging technologies, and best practices in UX design and research. Drive innovation within the UX team.

• Bachelor’s degree in Design, Human-Computer Interaction , or a related field; a Master’s degree is preferred
• 8+ years of experience in user experience design and research, with 3+ years in a leadership role.
• Proven track record of leading successful UX initiatives in a complex environment
• A strong portfolio showcasing your UX work, including examples of user research, design processes, and the impact of your work on business outcomes
• Demonstrated ability to inspire and lead teams, manage cross-functional collaborations, and influence stakeholders at all levels
• Deep understanding of user-centered design principles and methodologies, with a passion for creating exceptional user experiences
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
• Excellent verbal and written communication skills, with the ability to articulate design concepts and rationale to both technical and non-technical audiences
• Hands on experience with the design and prototyping tools (e.g. Figma, Adobe Creative Suite)

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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