Director, User Experience Research

2 Months ago • 9 Years + • UI/UX Design

Job Summary

Job Description

The Director, User Experience Research at Epic Games leads three UX research teams (User Experience Research, User Experience Data Research, and User Experience Playtest Research), overseeing methodology, process improvement, and high-quality research insights. This role requires guiding team growth, ensuring legal compliance in data handling, and presenting findings to all levels of the company. Responsibilities include improving research design, analysis, and visualization, collaborating with other leaders in Insights and Product Management, and building strong internal relationships. The ideal candidate is a research methodology expert with extensive experience in the games industry, passionate about player experiences, and skilled in communication and data presentation.
Must have:
  • 8+ years leadership experience
  • 9+ years UX Research (games industry)
  • Expert in UX research methodology
  • Excellent communication & interpersonal skills
  • Passion for games & understanding player experiences
  • Experience with legal requirements around personal information and research
Good to have:
  • SQL and/or Tableau experience
  • Market Research/Consumer Insights Experience
  • Unreal Engine Experience
Perks:
  • 100% premium coverage (Medical, Dental, Vision HRA)
  • Long Term Disability, Life Insurance
  • 401k with competitive match
  • Robust mental well-being program
  • Unlimited PTO and sick time
  • Paid sabbatical after 7 years

Job Details

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

UX RESEARCH

What We Do

Our team of UX researchers provide rigorous research support and insights for all of our games and products. Our goal is to be the voice of our players and users, and help the designer-intended experience for them be realized.

What You'll Do

As the Director, User Experience Research, you will be responsible for leading, growing, and championing a team made up of three main teams, each with their own manager: the User Experience Research Team, the User Experience Data Research Team, and the User Experience Playtest Research Team. Via your experience and deep methodological understanding you will lead these teams in producing the highest quality and actionable research possible.

In this role, you will

  • Leading the User Experience Research team in creating accurate, legally compliant, quick, and actionable research insights for all products at Epic
  • Guiding the methodology and processes of the User Experience Research team, including growing the capabilities and skills of the team, while also reviewing and being deeply aware of the Insights coming from your team. You should be the methodology expert for user/player research at the company as well as knowing about past, current, and future research and insights
  • Being involved in and improving peer review and research design, analysis, and visualization across the team
  • Representing and championing the data of your team and User Research processes and value across Epic and at the highest levels of the company
  • Maintaining, building, and growing relationships within the company with partners and senior leaders
  • Working closely with other leaders in Insights and Product management to build a complete picture of players and users
  • Legal compliance tasks around data collection and storage that you can also communicate within the team

What we're looking for

  • 8+ years of leadership experience
  • 9+ years of User Experience Research experience in the games industry
  • You are a research methodology expert (UX Research, survey design, and analysis) and live and breathe how to design research to get high quality accurate and actionable insights quickly. You are a scientist that cares deeply that research is carried out correctly
  • Excellent communication and interpersonal skills. You can deliver information about where things are not working in a way that is not only direct, understood, and actionable, but is also empathic and understands the challenges that designs and developers are facing. Your team's Insights must also be heard at and understood at the highest levels of the company.
  • A passion for games and understanding the experiences of game players. You must deeply understand the gaming space
  • Experience working with the legal requirements around personal information and research
  • Experience in writing and reviewing detailed reports and presenting data findings/analysis at all levels
  • SQL and/or Tableau experience
  • Market Research/Consumer Insights Experience
  • Unreal Engine Experience

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .

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