Electronic Gaming Host

2 Months ago • All levels

Job Summary

Job Description

As an Electronic Gaming Host, you will create an unforgettable experience for customers by being the welcoming face of the electronic gaming floor. You will greet and attend to guests, making them feel valued and entertained. Your role involves infusing every moment with excitement and care, ensuring each guest's visit exceeds expectations. You will foster a vibrant, engaging atmosphere, create memorable experiences through thoughtful service, and set the tone for a fantastic gaming adventure for every visitor.
Must have:
  • Understanding of electronic gaming standards within the unit.
  • Experience in a successful hospitality role.
  • A positive attitude, great customer service, and social skills.
  • Willingness to be a team player and deliver high customer service.

Job Details

Company Description

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play - they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain! 

 

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.  

Job Description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.  

 

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor. 

Qualifications

  • An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area 
  • Experience of working successfully in a hospitality role 
  • A positive attitude, great customer service and social skills 
  • A willingness to be a team player, ensuring high customer service standards are delivered 

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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