Cloud Operations Engineer

Why Join HYCU? 

HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com.   

Overview 

As a Cloud Operations Engineer, you will be responsible for maintaining and optimizing our cloud environments, with a primary focus on AWS and some involvement in Google Cloud services. You will assist in ensuring the security and reliability of our infrastructure while adhering to industry standard security frameworks such as SOC2, ISO 27001 and FedRAMP. Your role will involve monitoring, automating, and troubleshooting cloud systems to ensure smooth operations of our SaaS platform. 

Location:  

• Boston, MA (Hybrid; 3 days onsite/2 days remote preferred)
• Remote, US (EST)

What You’ll Do: 

• Cloud Infrastructure Support: Assist in managing and maintaining cloud environments (AWS and Google Cloud), ensuring uptime, performance, and scalability 

• Work with the Senior Cloud Operations Manager to ensure that all operational procedures and infrastructure meet industry and federal government security guidelines and requirements 

• Monitoring & Troubleshooting: Monitor cloud infrastructure, detect issues, and troubleshoot problems to minimize downtime and ensure system stability 

• Automation & Deployment: Implement automation tools and CI/CD pipelines to streamline operations, deployments, and system updates 

• Security & Patching: Support security initiatives such as patching, vulnerability scanning, and remediation in compliance with industry standards 

• Incident Management: Respond to infrastructure incidents, resolve issues quickly, and provide reports on root causes and resolution strategies 

• Backup & Recovery: Ensure backup systems are operational, and disaster recovery plans are in place and regularly tested 

• Documentation: Assist in maintaining comprehensive documentation of system configurations, operational procedures, and compliance-related activities 

• Collaboration: Work closely with the development and security teams to ensure seamless integration between infrastructure and applications 

What We’re Looking For: 

• 3+ years of experience in cloud operations, infrastructure management, or DevOps, with a strong emphasis on AWS 

• Familiarity with SOC2, ISO 27001, FedRAMP or other government cloud security frameworks is highly desirable 

• Cloud Platforms: Strong knowledge of AWS services such as EC2, S3, RDS, Cognito, and Load Balancer; and familiarity with Google Cloud services such as GCE, CloudRun, and BigQuery is a plus 

• Automation Skills: Experience with automation tools such as Terraform, CloudFormation, or Ansible, and familiarity with CI/CD pipelines 

• Scripting: Proficiency in scripting languages (Python, Bash, etc.) for automation and system management 

• Security Mindset: Understanding of cloud security principles, encryption, and compliance requirements 

• Monitoring Tools: Experience with monitoring tools (CloudWatch, Prometheus) for tracking infrastructure performance and resolving issues 

• Problem Solving: Strong troubleshooting skills with the ability to resolve technical issues quickly and efficiently 

• Teamwork: Ability to collaborate effectively with cross-functional teams, and take direction from senior leadership 

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience 

It’s Great if You Have:  

• Experience working in a SaaS environment or supporting a platform undergoing SOC2, ISO 27001 or FedRAMP certification is a plus 

• Certifications such as AWS Certified SysOps Administrator or Google Cloud Associate Engineer 

• Security+ Certification is a plus, or readiness to obtain  

• Familiarity with containerization technologies like Docker and Kubernetes 

Attributes of a Successful HYCUer in this role: 

• Hungry, self-starter and strategic thinker who thinks outside the box  

• Takes responsibility and ownership for driving successful outcomes. You’re results-driven with a winning attitude 

• Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties 

• Hands-on and builders' mentality with an entrepreneurial mindset and intrinsic motivation 

• Obsessed with being customer-focused – We know our customers and are advocates for their voice and point of view across HYCU 

• Intellectual curiosity, always open for continuous learning/growth mindset 

Who We Are: 

Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.   

The following is how we approach each Core Value:   

• Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.    

• Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.    

• Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market. 

"We are at our best when we stay true to our Core Values."
~ Simon Taylor, CEO 

What We Offer: 
Come work for one of CRN’s “Cloud 100 Companies for 2025”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical, Dental, Vision, Life Insurance, 401K match, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.