Field Process Engineer, Commercial Charging
Job Summary
Job Description
- Electrical engineering experience (low/medium voltage)
- Complex problem-solving skills
- Strong analytical & quantitative skills
- Excellent communication & interpersonal skills
- Experience influencing multiple stakeholders
- Process improvement expertise
3 skills required
Job Details
Tesla is looking for a motivated Field Process Engineer to join our dynamic Energy & Charging service team. As a member of the team, you will help maintain the fleet to ensure excellent customer experience and best-in-class availability. You must have a passion for technology and solving challenges that will change the world’s Energy and EV Charging infrastructure. As a Field Service Support Engineer, you’ll organize, prioritize, and track multiple O&M projects, collaborating with engineering, deployment, training, and IT teams to enhance processes. You'll also support technicians with troubleshooting, remote diagnostics, and on-site assistance during major updates or emergencies.
- Identify internal process improvement areas to enhance fleet performance and serviceability and lead change initiatives across business processes, fostering growth and continuous improvement.
- Lead Field service training initiatives, documentation, and product knowledge databases.
- Apply out of the box thinking, problem-solving abilities and infrastructure maintenance experience to solve complicated problems
- Identify root causes to complex maintenance challenges and provide support to field service technicians remotely to solve complex issues and restoration of charging systems.
- Provide on-site support for complex jobs that require expert knowledge of troubleshooting and lead efforts during major emergency situations.
- Collect feedback from Field Service team on issues and processes that require improvements and liaise with engineering, design and quality team
- Act as a trusted partner and problem solver for local leadership, providing guidance on service improvements
- Experience in the field of electrical engineering and know how’s of working with Low and Medium voltage systems
- Demonstrated success in complex problem solving and the ability to deal with ambiguity with a strong attention to detail.
- Strong analytical and quantitative skills with ability to use data and metrics for making assumptions and decisions
- Excellent organizational skills with a focus on efficiency and effectiveness
- Proponent for continuous improvements (Process, product, technology)
- High proficiency with Microsoft Windows and Office applications, particularly Microsoft Excel, PowerPoint, and Word.
- Exceptional communications, strategic thinking, and interpersonal skills.
- Experience working across and successfully influencing multiple internal stakeholders (supply chain, finance, engineering, training, etc.)
- Ability and willingness to travel up to 50% of the time within the EMEA region to support service operations
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