Field Service Technician

3 Weeks ago • 5 Years + • Administrative • Undisclosed

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Job Description

Enphase Energy seeks a Field Service Technician to provide on-site support to customers in Bangalore (remotely). Responsibilities include servicing Enphase PV and storage systems, scheduling site visits, performing diagnostics, completing site audit reports, microinverter maintenance, updating the Enlighten monitoring system, participating in safety trainings, responding to customer needs, and training installers. The ideal candidate has 5+ years of experience in PV system design, execution, installation, and service, a BE/B.Tech degree, and strong troubleshooting skills. The role requires travel, strong customer service skills, and the ability to work independently.

Must have:

5+ years PV system experience
BE/B.Tech degree (60%+ in 10th, 12th, graduation)
PV system installation & troubleshooting
Site audits and report writing
Customer service skills
Independent work ability

Description

Field Service Technician – India

No of Positions – 1

Location: Bangalore (Remote)

Enphase Energy is the fastest growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart, and safe - increasing the energy harvest of solar panels. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, install, and manufacture next generation solar technologies. Our work environment is fast-paced, fun, and full of exciting new projects.

Enphase is seeking Technical Support Technician to join our Customer Service Organization to provide on-site support to customers of our Solar inverter products and future storage solutions. This role will be responsible to make sure best in class service is provided to customers by working in close coordination with Engineering, Training, Sales, Customer Service, Product Line Management and Facilities.

Responsibilities

Travel is required to cover the area of responsibilities of our customers.
Service of Enphase (internal) PV and Storage systems in area of the Field Service Technician.
Schedule customer site visits and coordinate activities between Enphase customer support team/FAE team and installers/Homeowners
Perform onsite testing and diagnostics of system performance and behaviour
Complete site audit reports and documentations
Complete microinverter maintenance and update Enlighten monitoring system with changes
Participate in regular safety trainings and conduit trainings to installers and homeowners
Maintain tool management standards required for field commissioning and maintenance activities
Respond to customer needs promptly; Provide appropriate customer service
Perform other duties as needed or directed
Teaches and trains crew on proper techniques for installation
Detail Oriented, ability to review designs and develop specific BOS
Ability to work independently without oversight
Committed to improving processes and efficiency, while maintaining high

workmanship standards

Qualifications

5+ years’ experience specific to PV system Design/Execution/field support of installations and service
Should be a Graduate – B.E/B.Tech and should have scored 60% and above in 10th,12th, and graduation
Knowledge on PV string / microinverters installations, execution, grounding, commission and field troubleshooting activities
Flexible and adaptable. Ability to manage frequent changes, delays, or unexpected events
Knowledge of and observance of safety and security procedures