Technical Support Engineer (LatAm)

About the role

As a Technical Support Specialist, you will ideally be based in LatAm, to be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.

Responsibilities

• Provide the highest level of customer service to our customers in European timezone via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
• Log inquiries of customers and escalate accordingly
• Analyze and report product malfunctions
• Identify customer needs and assist with using specific features
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with Stakeholders

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Fluent English is a must, additional languages are a plus
• Must be based in Latin America
• Excellent communication and problem-solving skills
• Patience and professionalism when handling tough cases

Nice to have

• Familiarity with gambling industry is a plus

Good to know

• This is a full-time, fully remote, freelance/independent contractor position from LatAm
• Please make sure to submit your CV English in order to be considered

Why Work for Booming Games

Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!

Our perks

• We’re a 100% remote-first company, offering a best-in-class remote experience
• Competitive package
• Dog-friendly offices in Berlin and Malta
• Family-friendly policies
• Career growth opportunities
• Zestful working environment
• Knowledge sharing opportunities
• Dynamic culture surrounded by industry experts
• Company social events for team bonding

Contact

HR Team