ProServices Specialist III

5 Months ago • 5-6 Years • $585,000 PA - $1,090,000 PA

Job Summary

Job Description

Aristocrat Technologies seeks a ProServices Specialist III with 5-6 years' experience in installing, configuring, training, supporting, and troubleshooting software products, particularly within the casino/gaming industry. Responsibilities include installing and supporting the Oasis 360 Casino Management System, troubleshooting 3rd party products, delivering training, managing system configurations, and acting as a subject matter expert. The role requires extensive travel (up to 50%), strong communication and leadership skills, and the ability to handle multiple projects. Onsite installation and field service activities are a significant part of the role, encompassing hardware and software troubleshooting and maintenance. Project planning, reporting, and adherence to safety regulations are also crucial.
Must have:
  • 5-6 years software support experience
  • Casino/gaming technology expertise
  • Oasis 360 CMS knowledge
  • Extensive travel (up to 50%)
  • Strong communication & leadership skills
  • Troubleshooting skills (hardware & software)

Job Details

We are looking for a technical experienced Professional Services Specialist who is passionate about delivering a high-level custom service experience to our casino customers both onsite and virtually through a reliable internet connection. The ideal candidate must have a strong desire to learn, grow and share their knowledge regarding all areas of our products. You will be the face of Aristocrat Technologies while playing a key role in installing, configuring, training, supporting, and troubleshooting our casino management.

What You'll Do

  • Install, support, and troubleshoot Oasis 360 Casino Management System software products.

  • Meet with customer representatives to plan system access rights, and approval levels and enter system configurations.

  • Install, configure, and troubleshoot 3rd party products including, but not limited to, printers, scanners, and card readers.

  • Validate the proper operation of all equipment, system capabilities, and reports.

  • Deliver classroom training on Oasis 360 Management System modules and partner products.

  • Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.

  • Perform as a Subject Matter Expert, assist Project Management, upskill your peers, and define continual organizational growth.

What We're Looking For

  • Associate degree in Computer Information Systems, Business Administration, or equivalent experience.

  • 5-6 years experience in training, installing, supporting, and troubleshooting software products.

  • Casino/gaming experience within technology or similar expertise.

  • Must be able to handle multiple projects and tasks at one time and able to travel 17 days a month.

  • Must be able to obtain occupational and vendor licenses in Aristocrat’s customer jurisdictions and obtain a Passport.

  • Must display strong leadership skills and the ability to advise others.

Onsite Installation / Field Service Activities:

  • Install, upgrade, convert, troubleshoot, repair, and/or de-install as necessary Oasis Gaming Servers, gaming controllers Gaming Machines, Signs, and Oasis hardware. Perform installation and configurations of database software

  • Backup and restore data on customer-installed Oasis servers.

  • Inventory all parts at the customer location upon arrival and review the machine mix to determine if all the parts have arrived and if any additional parts are needed.

  • Coordinate efficient pre-staging and assembly of Oasis Hardware and staging of kits for implementation at the game.

  • Troubleshoot network connectivity issues back to the switch.

  • Responsible for the coordination of all installations and visitation schedules in conjunction with the Operations Manager, SDC, Project Administration Manager, and Project Management. Pre-plan, schedule and perform service activities assigned to geographic territory.

  • Monitor service activities and service case escalation to ensure actions are taken to resolve the customer problem(s).

  • Monitor geographically assigned field service activities (ONE LINK, and Oasis) to ensure they meet the instructions of the Service Operation Guide.

  • Ensure Key Performance Indicators are monitored and obtained.

  • Individuals should have strong communication skills and the ability to interact with all levels of management.

  • Maintain inventory accuracy and follow proper parts inventory programs for customer accounts.

  • Demonstrate advanced troubleshooting skills for Oasis Software, Hardware, and EGMs.

  • Build Customer Advocacy for Aristocrat Products and Services by setting the standard in the gaming industry

Planning and Project Preparation

  • Attend and participate in property kick-off meetings, weekly installation meetings, mid-point meetings & closeout meetings.

  • Review and update scope documents and Contracts to determine which parts will be needed to complete the installation

  • Help identify project risk with Project Management.

  • Participate in hardware scoping.

Reporting and Project Review

  • Review problems with the parts, installation, and staff performance with the Project Manager.

  • Complete daily reports for the installation and forward to the Project Manager, Director of Project Management, and Project Administration Manager.

  • Capture and document known issues and deliver to the Project Manager.

  • Prepare and obtain hardware sign-off, Obtain RMA numbers for defective and unused equipment, and then prepare for shipment.

Employee Health & Safety (EHS) and Compliance - All employees are responsible for their safety and the safety of others. Therefore, all employees must:

  • Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.

  • Follow all lawful employer safety and health rules.

  • Wear and/or use Personal Protective Equipment, when and how instructed.

  • Report hazardous conditions to management.

  • Report any job-related injury or illness to management and seek treatment immediately.

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 50%

Pay Range

$28.18 - $52.33 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Similar Jobs

Microsoft - Digital Enterprise Sales Specialist - Modern Work

Microsoft

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
31st Union - Senior Shader Technical Artist

31st Union

Valencia, Valencian Community, Spain (On-Site)
11 Months ago
The Walt Disney Company - DLR Operations Coordinator

The Walt Disney Company

Anaheim, California, United States (On-Site)
4 Months ago
ByteDance - Research Engineer Graduate (Vision AI Platform)

ByteDance

Seattle, Washington, United States (On-Site)
4 Months ago
Wipro - Competency Lead

Wipro

Bengaluru, Karnataka, India (On-Site)
11 Months ago
Life church - HRIS Specialist

Life church

Edmond, Oklahoma, United States (On-Site)
8 Months ago
Logitech - Technical Support Representative, Enterprise & Video Collaboration

Logitech

Mexico City, Mexico City, Mexico (Remote)
5 Months ago
The Walt Disney Company - Creative Talent Development & Inclusion Intern

The Walt Disney Company

Burbank, California, United States (On-Site)
4 Months ago
Daybreak Game Company LLC - NOC Analyst

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
4 Months ago
ION - Office Assistant - Categorie Protette Law. 68/99

ION

Pisa, Tuscany, Italy (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Casumo - SEO Specialist

Casumo

Macedonia, Ohio, United States (Hybrid)
3 Months ago
Beyond Sports  - 3D Motion Designer

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
3 Months ago
Mashgin - Senior QA Engineer

Mashgin

Palo Alto, California, United States (Hybrid)
8 Months ago
ByteDance - Translator - DCar (Third-party Contractor)

ByteDance

Los Angeles, California, United States (On-Site)
8 Months ago
Climax Studios - Experienced Level Designer

Climax Studios

Liverpool, England, United Kingdom (On-Site)
7 Months ago
Axon - Finance Manager, Germany (Remote)

Axon

Hessen, Germany (Remote)
4 Months ago
Tesla - Service Technician

Tesla

The Hague, South Holland, Netherlands (On-Site)
4 Months ago
The Walt Disney Company - Lead Level Designer

The Walt Disney Company

Glendale, California, United States (Remote)
4 Months ago
Logitech - Management Trainee - Global Sourcing & Supplier Management

Logitech

Hsinchu City, Taiwan (Hybrid)
5 Months ago
Revenera - Senior Site Reliability Engineer

Revenera

Bengaluru, Karnataka, India (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Las Vegas, Nevada, United States

CD PROJEKT RED - Lead PCG/Tools Engineer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
8 Months ago
Electronic Arts - Senior Game Design Director

Electronic Arts

Orlando, Florida, United States (On-Site)
3 Months ago
Onward Search - Expert Cloud Engineer

Onward Search

Los Angeles, California, United States (Hybrid)
4 Months ago
Company3 Method Studios - Senior Benefits Administrator (Temporary)

Company3 Method Studios

Santa Monica, California, United States (Hybrid)
4 Months ago
Zoox - Staff Autonomy Integration Manager

Zoox

Foster City, California, United States (Hybrid)
8 Months ago
Lionsgate Games - VP, Design

Lionsgate Games

Santa Monica, California, United States (On-Site)
5 Months ago
Keywords Studios (Player Support) - QA Program Manager

Keywords Studios (Player Support)

Burlingame, California, United States (On-Site)
4 Months ago
The Walt Disney Company - Master Control Operator

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
5 Months ago
Axinous - Global Alliance Manager - Cognizant

Axinous

United States (Remote)
5 Months ago
ByteDance - Senior Security Tech Lead Manager - Security Engineering

ByteDance

San Jose, California, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Maersk Careers - Second Cook (SF)

Maersk Careers

Mumbai, Maharashtra, India (On-Site)
336 Years ago
DraftKings - Executive Assistant

DraftKings

Boston, Massachusetts, United States (On-Site)
3 Months ago
PwC - TLS | Secretaria/o Madrid

PwC

Madrid, Community Of Madrid, Spain (On-Site)
9 Months ago
Aristocrat Gaming - Field Service Technician

Aristocrat Gaming

Thackerville, Oklahoma, United States (Hybrid)
4 Months ago
Playtech - Junior Customer Technical Support Officer

Playtech

Cyprus (On-Site)
4 Months ago
PlayStation Global - IT Support Specialist

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
4 Months ago
Tesla - Deskside Support Technician

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
Visa - Staff Site Reliability Engineer - IT Disaster Recovery (ITDR)

Visa

Highlands Ranch, Colorado, United States (On-Site)
8 Months ago
Next Level Business Services - SAP MM

Next Level Business Services

Naples, Florida, United States (On-Site)
8 Months ago
ION - Senior Technical Support Analyst, Jersey City - 7537

ION

Jersey City, New Jersey, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

Gurugram, Haryana, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Gurugram, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)

View All Jobs

Get notified when new jobs are added by Aristocrat

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug