ProServices Specialist III

2 Months ago • 5-6 Years • Administrative • $585,000 PA - $1,090,000 PA

Job Summary

Job Description

Aristocrat Technologies seeks a ProServices Specialist III with 5-6 years' experience in installing, configuring, training, supporting, and troubleshooting software products, particularly within the casino/gaming industry. Responsibilities include installing and supporting the Oasis 360 Casino Management System, troubleshooting 3rd party products, delivering training, managing system configurations, and acting as a subject matter expert. The role requires extensive travel (up to 50%), strong communication and leadership skills, and the ability to handle multiple projects. Onsite installation and field service activities are a significant part of the role, encompassing hardware and software troubleshooting and maintenance. Project planning, reporting, and adherence to safety regulations are also crucial.
Must have:
  • 5-6 years software support experience
  • Casino/gaming technology expertise
  • Oasis 360 CMS knowledge
  • Extensive travel (up to 50%)
  • Strong communication & leadership skills
  • Troubleshooting skills (hardware & software)

Job Details

We are looking for a technical experienced Professional Services Specialist who is passionate about delivering a high-level custom service experience to our casino customers both onsite and virtually through a reliable internet connection. The ideal candidate must have a strong desire to learn, grow and share their knowledge regarding all areas of our products. You will be the face of Aristocrat Technologies while playing a key role in installing, configuring, training, supporting, and troubleshooting our casino management.

What You'll Do

  • Install, support, and troubleshoot Oasis 360 Casino Management System software products.

  • Meet with customer representatives to plan system access rights, and approval levels and enter system configurations.

  • Install, configure, and troubleshoot 3rd party products including, but not limited to, printers, scanners, and card readers.

  • Validate the proper operation of all equipment, system capabilities, and reports.

  • Deliver classroom training on Oasis 360 Management System modules and partner products.

  • Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.

  • Perform as a Subject Matter Expert, assist Project Management, upskill your peers, and define continual organizational growth.

What We're Looking For

  • Associate degree in Computer Information Systems, Business Administration, or equivalent experience.

  • 5-6 years experience in training, installing, supporting, and troubleshooting software products.

  • Casino/gaming experience within technology or similar expertise.

  • Must be able to handle multiple projects and tasks at one time and able to travel 17 days a month.

  • Must be able to obtain occupational and vendor licenses in Aristocrat’s customer jurisdictions and obtain a Passport.

  • Must display strong leadership skills and the ability to advise others.

Onsite Installation / Field Service Activities:

  • Install, upgrade, convert, troubleshoot, repair, and/or de-install as necessary Oasis Gaming Servers, gaming controllers Gaming Machines, Signs, and Oasis hardware. Perform installation and configurations of database software

  • Backup and restore data on customer-installed Oasis servers.

  • Inventory all parts at the customer location upon arrival and review the machine mix to determine if all the parts have arrived and if any additional parts are needed.

  • Coordinate efficient pre-staging and assembly of Oasis Hardware and staging of kits for implementation at the game.

  • Troubleshoot network connectivity issues back to the switch.

  • Responsible for the coordination of all installations and visitation schedules in conjunction with the Operations Manager, SDC, Project Administration Manager, and Project Management. Pre-plan, schedule and perform service activities assigned to geographic territory.

  • Monitor service activities and service case escalation to ensure actions are taken to resolve the customer problem(s).

  • Monitor geographically assigned field service activities (ONE LINK, and Oasis) to ensure they meet the instructions of the Service Operation Guide.

  • Ensure Key Performance Indicators are monitored and obtained.

  • Individuals should have strong communication skills and the ability to interact with all levels of management.

  • Maintain inventory accuracy and follow proper parts inventory programs for customer accounts.

  • Demonstrate advanced troubleshooting skills for Oasis Software, Hardware, and EGMs.

  • Build Customer Advocacy for Aristocrat Products and Services by setting the standard in the gaming industry

Planning and Project Preparation

  • Attend and participate in property kick-off meetings, weekly installation meetings, mid-point meetings & closeout meetings.

  • Review and update scope documents and Contracts to determine which parts will be needed to complete the installation

  • Help identify project risk with Project Management.

  • Participate in hardware scoping.

Reporting and Project Review

  • Review problems with the parts, installation, and staff performance with the Project Manager.

  • Complete daily reports for the installation and forward to the Project Manager, Director of Project Management, and Project Administration Manager.

  • Capture and document known issues and deliver to the Project Manager.

  • Prepare and obtain hardware sign-off, Obtain RMA numbers for defective and unused equipment, and then prepare for shipment.

Employee Health & Safety (EHS) and Compliance - All employees are responsible for their safety and the safety of others. Therefore, all employees must:

  • Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.

  • Follow all lawful employer safety and health rules.

  • Wear and/or use Personal Protective Equipment, when and how instructed.

  • Report hazardous conditions to management.

  • Report any job-related injury or illness to management and seek treatment immediately.

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 50%

Pay Range

$28.18 - $52.33 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

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About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

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