Competency Lead

Salesforce Capabilities / Center of Excellence (CoE) Lead

Job Overview:

As the Salesforce Capability / CoE Lead, you will play a pivotal role in driving digital transformation within our organization. You’ll be responsible for establishing and managing the Salesforce Capability / CoE, ensuring alignment with business goals, optimizing technology utilization, and fostering innovation. Your expertise will guide successful Salesforce implementations, enhance user experiences, and maximize the value derived from technology.

Key Responsibilities:

Strategic Leadership:

• Define the vision, mission, and strategic objectives.
• Collaborate with senior management to align Capability / CoE initiatives with overall business priorities.
• Champion best practices, governance, and change management strategies.
  
  

Stakeholder Alignment:

• Engage with implementation partners, success management teams, and external consultants.
• Facilitate cohesion among different stakeholders to ensure seamless execution of projects.
• Clearly define roles and responsibilities for each stakeholder involved in Salesforce initiatives.
  
  

Governance and Process Standardization:

• Establish standardized processes, tools, and frameworks for Salesforce projects.
• Drive adoption of new ways of working and foster a culture of innovation.
• Create and mantain a “Knowledge Management Portal” for any CoE assets like POCs, First Call Deck, RFPs, Offers, Solutions, Whitepapers, Tools, Blogs, code assets, etc.
• Define estimation models
  
  

Skill Development and Talent Management:

• Identify skill gaps within the organization and address them through training and hiring.
• Build a high-performing CoE team capable of driving successful digital initiatives.
• Mentor team members and foster continuous learning.
• Solution Support to build industry and technology solutions
  
  

Collaboration and Communication:

• Act as a bridge between technical teams, business units, and leadership.
• Communicate project updates, milestones, and achievements effectively.
• Promote collaboration and knowledge sharing across departments.
• Collaborate with Product Vendor/partner for enablement, co-solution, etc.
• Collaborate and support Pre Sales, Proposal Presentation, etc.
  
  

Key Performance Indicators:

• Talent planning and skilling
• Number of certifications
• % Utilization
• Number of RFP support
• Total No. of Delivery Assets / Qtr (Offers / Solutions / Whitepapers / Tools / Blogs, etc)
• Profitable Growth
  
  

Qualifications:

• At least 12 years of Salesforce experience
• At least 6 years of hands-on experience (implementation roll out) in the relevant areas
• Certification in 1 or more relevant areas
• Strong understanding of Salesforce architecture, best practices, and integration methodologies.
• Excellent communication, leadership and stakeholder (customers, partners, vendors, cross functional teams, Wipro eco system) management skills.
  
  

Benefits:

• Fast track career growth
• Steppingstone for the EA leadership roles
• High visibility in Salesforce and Wipro eco system
• Recognition on various forums through multiple channels
  
  

Salesforce Platform Development