Junior Customer Technical Support Officer

2 Months ago • 1 Years + • Administrative • Operations

Job Summary

Job Description

Playtech's Sports Quantum Retail unit seeks a Junior Customer Technical Support Officer to provide first-level technical support to customers via phone, email, and chat. Responsibilities include troubleshooting and resolving basic technical issues related to software, hardware, and networks; documenting customer interactions; escalating complex issues; maintaining a knowledge base; and ensuring high customer satisfaction. Collaboration with team members to improve processes and customer service is also required. The role involves shift work, including weekends and holidays. Experience in a technical customer support role is a plus.
Must have:
  • Strong communication skills (written & verbal)
  • Basic IT systems understanding
  • Troubleshooting & diagnostic abilities
  • Customer-focused problem-solving
  • Teamwork and independent work capabilities
  • Eagerness to learn
Good to have:
  • Experience in technical customer support
Perks:
  • Educational possibilities
  • Competitive compensation
  • Fully-equipped office
  • Professional growth

Job Details

Company Description

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 
Read more about who we are and what we do here: www.playtechpeople.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech‘s Sports Quantum Retail unit is looking for Junior Customer Technical Support Officer with excellent communication and problem-solving skills.

Job Description

Your influential mission. You will...  

  • Provide first-level technical support to customers via phone, email, or chat
  • Troubleshoot and resolve basic technical issues related to software, hardware, or network systems
  • Document and track customer interactions and technical issues in the support system
  • Escalate complex issues to senior technical support or engineering teams
  • Assist in maintaining a knowledge base of common customer issues and solutions
  • Ensure a high level of customer satisfaction by providing timely and effective support
  • Collaborate with other team members to improve processes and customer service practices

Qualifications

Components for success. You...  

  • Have strong communication skills in English (both written and verbal)
  • Demonstrate a basic understanding of IT systems, software, and networks
  • Have ability to troubleshoot and diagnose basic technical issues
  • Have customer-focused with strong problem-solving skills
  • Have ability to work independently and as part of a team
  • Demonstrate eagerness to learn and grow within the company
  • Can work on shifts (including weekends, public holidays, and night shifts)
  • Have 1+ year of experience in a technical environment in the role of Customer Technical Support will be a plus

Thrive in a culture that values...   

  • Possibility to cooperate with a product company
  • Educational possibilities
  • Competitive compensation
  • Fully-equipped perfect office space located in Nicosia, Cyprus
  • Warm and friendly attitude to every specialist
  • Professional growth

Additional Information

HOW TO APPLY?  

In addition to your CV, please add a brief motivation letter covering your goals, your current experience, or related fields and/or working in a project team. You can write it in the comment section at the end of the application page (under "your message to the hiring manager"). 

PT SPORTS UNIT

Playtech Sports offers the leading retail Sports betting solution, a key element in our Omnichannel experience. Our retail Sports offering covers the entire estate management solution, including tills, SSBTs – with option for customer card integrations, odds wall and digital companion application for retail top ups and bet tracking. 

We are looking for Junior Customer Technical Support Officer is responsible for the handling of day-to-day tasks and is considered the 1st level of support for the Customer Technical Support department and acts as the first point of contact between Playtech and our partners.

Join us and be a part of a team that’s making a difference every day. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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