Guest Experience Representative

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

Provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.

What will you do?

• Ensures, inspects, and makes certain guest environments are up to venue standards and checks designated area to be sure all emergency exit pathways are clear and accessible prior to opening.
• Greets and welcomes guests to the venue, scans tickets and assists guests to their seats efficiently and professionally.
• Ensures only staff or guests with proper credentials gain access to restricted levels; greets and validates guest entry into premium areas and works closely with VIP Services
• Provides assistance to guests with disabilities by providing wheelchair escorts, distributing Assistive Listening Devices (ALDs), and partnering with the Disabled Services group as necessary.
• Informatively answers guests’ questions about event details and venue amenities.
• Tracks, communicates, escalates, and follows-up on all guest issues. Coordinates seating relocations as necessary.
• Communicates any building deficiencies, Lost and Found items, security concerns, or safety issues to a supervisor.  
• Assists internal departments and third-party vendors with any necessary set-up prior to ingress.  
• Participates in special projects and performs other duties as assigned.

What do you need to succeed?

• Excellent hospitality, interpersonal and communication skills.  
• Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
• Maintains a professional manner, presence, and appearance always while on premises/duty.    
• Prior Arena/Theatre Guest Services experience as an elevator operator, usher, or ticket taker preferred.  

Special Requirements

• Must be able stand for long periods.
• Must be able to lift up to 25lbs.
• Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends. 

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