Guest Services Supervisor (Part-Time)

Who are we hiring?

The Supervisor, Guest Services is responsible for providing a safe, positive and guest-friendly environment during events at The Sphere. They are accountable for daily supervision and leadership of the Guest Experience Representatives (GER's) in the Guest Services department.

What will you do?

• Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures staff is informed and following event instructions, Company policies and local/state regulations.
• Ensures that staff are engaged, upbeat, and delivering an exceptional guest experience.
• Fulfills staffing assignments in line with event staffing levels and promptly escalates any concerns or shortages to management. 
• Provides post-event assignment information to the Management team to ensure payroll is accurately processed.
• Assesses, evaluates, and provides consistent, fair and timely feedback to staff through various methods (i.e., coaching, mentoring, one on one).
• Addresses escalated guest concerns, feedback, and suggestions in a timely and efficient manner.
• Manages inventory of all team member devices and equipment available for guest use. Communicates any deficiencies or repairs required.
• Maintains a clean, safe, and aesthetically pleasing environment. Partners with Threat Management team to ensure safe and efficient environment during event and during ingress/egress.
• Functions as a role model to staff by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals.

What do you need to succeed?

• The ideal candidate will have a minimum 3-5 years of prior Guest Services or hospitality experience with 2-3 years of supervisory experience.
• Ability to collaborate cross-functionally and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship; maintains a positive, approachable, and professional relationship with a diverse group.
• Is prepared to take an active lead role in emergency operations procedures through ongoing training and drills
• Demonstrated experience completing reports and coaching team members; proven ability to manage multiple tasks while under tight deadlines.
• Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; Adheres to TEAM training guidelines.
• Previous experience within Sports & Entertainment or theater operations is preferred

Special Requirements

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment
• Must be comfortable with heights (working on high floors) and navigating steep steps and inclines.
• Must be able to lift 25 lbs.
• Ability to stand and move about the theater throughout the duration of the shift

#LI-Onsite