Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure timely resolution of technical issues. - Collaborate with cross-functional teams to troubleshoot and resolve system issues. - Document troubleshooting steps and solutions for future reference. - Implement system upgrades and patches as required. - Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of virtualization technologies. - Experience in managing Citrix environments. - Knowledge of networking concepts and protocols. - Familiarity with Windows Server and Active Directory administration. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Kolkata office. - A 15 years full time education is required.