DevOps Platform Engineer

1 Month ago • 5 Years + • Devops

Job Summary

Job Description

The DevOps Platform Engineer will provide technical support, manage and resolve technical problems, and set up lab environments for troubleshooting. They will also work to improve customer satisfaction by addressing network and product integration challenges. The role requires developing solutions for network and endpoint security, utilizing troubleshooting skills for various operating systems and cloud environments. The engineer will implement monitoring tools, contribute to continuous improvement, and participate in special projects. They must also maintain up-to-date knowledge of Trend Micro products and industry best practices. The role involves understanding of endpoint, network security and various other networking concepts.
Must have:
  • 5+ years of experience in technical support
  • Proficiency in endpoint and network security solutions
  • Understanding of network technologies and architectures
  • Experience with virtualization and cloud platforms (Kubernetes, Docker, AWS, Azure)
  • Proficiency in Linux, Unix, and Windows Server environments
Good to have:
  • Experience in scripting and automation is a plus

Job Details

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

DevOps Platform Engineer, Ahmedabad 

ABOUT TREND MICRO 

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defence techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With ~7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com 

POSITION OVERVIEW 

We are seeking a talented and motivated Sr. DevOps Platform Engineer with a minimum of 5 years of experience to join our team. As a Customer Success Engineer, you will work on diverse customer environments, collaborate with cross-functional teams, and leverage your technical expertise to ensure the successful deployment and operation of our solutions. 

RESPONSIBILITIES 

  • Provide exceptional technical support to customers through phone, email, and Remote platforms, ensuring prompt and effective resolution of complex issues. 
  • Proactively manage and resolve technical problems related to Trend Micro products within diverse client environments. 
  • Set up and configure complex lab environments to replicate and resolve customer-reported issues effectively. 
  • Maintain and enhance customer satisfaction by understanding and addressing their complex network and product integration challenges. 
  • Develop and deliver solutions for network and endpoint security problems, leveraging expertise in tools like Docker and Kubernetes. 
  • Utilize advanced troubleshooting skills for Microsoft Windows Server, Linux, Unix, and cloud environments such as Azure and AWS. 
  • Implement and manage monitoring tools for security and performance optimization. 
  • Contribute to continuous improvement by sharing best practices and collaborating with engineering teams to address technical challenges. 
  • Participate in special projects, including building vendor relationships and supporting beta products. 
  • Maintain up-to-date knowledge of Trend Micro products and industry best practices. 

EXPERIENCE 

  • A minimum of 5 years of proven experience in technical support, customer service, or a similar role. 
  • Strong proficiency in endpoint and network security solutions. 
  • Solid understanding of network technologies, protocols, and architectures (e.g., TCP/IP, DNS, VPN). 
  • Experience with virtualization and cloud platforms such as Kubernetes, Docker, AWS, and Azure. 
  • Proficient in Linux, Unix, and Windows Server environments, including application and service troubleshooting. 
  • Familiarity with monitoring tools and processes to enhance system visibility and performance. 
  • Strong analytical skills and a customer-focused mindset for effective problem-solving. 
  • Experience in scripting and automation is a plus. 

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. 

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

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About The Company

For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.

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