Installation Specialist

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Role Overview:
Motive is seeking a skilled Installation Specialist to join our team. In this hands-on role, you'll be responsible for the installation and servicing of telematics hardware across a range of customer vehicles and assets. You’ll play a key role in ensuring a seamless customer experience, maintaining high standards of workmanship, and supporting strategic deployment projects. This position combines technical expertise, customer-facing responsibilities, and on-the-ground project coordination - ideal for those passionate about using technology to drive operational excellence.

Key Responsibilities:

• Installation and Support: Perform installations of Motive’s product suite - including vehicle gateways, AI dashcams, and accessories - either independently or alongside third-party engineers, across a variety of fleet vehicles and asset types.

• Customer Engagement: Act as the primary on-site representative for customer deployments, supporting pilots and trials, managing RMAs, and delivering training directly to fleet teams.

• Quality Assurance: Conduct on-site quality reviews of third-party installations and audit installation documentation to ensure alignment with Motive standards and industry best practices.

• Technical Feedback Loop: Partner with Motive’s Field Engineering team to share learnings from the field and contribute insights toward future product and process improvements.

• Documentation: Develop bespoke installation guides for unique customer requirements or specialised vehicle configurations to streamline future installations.

• Remote Support: Provide remote guidance and troubleshooting to installation partners and customers when needed.
  Issue Escalation: Own the resolution process for escalated technical concerns, ensuring timely follow-up and customer satisfaction.
  
  

What We’re Looking For:

• Proven experience installing telematics, IoT devices, or aftermarket vehicle electronics at scale.

• Strong technical background and comfort managing complex or custom installation scenarios.

• Excellent communication and customer service skills, with the ability to train and support end users effectively.

• Willingness to travel regularly within the UK (minimum 50% travel) to support deployments, audits, and installations.

• A proactive, solutions-oriented mindset, with a drive to innovate and improve existing processes.

• Multilingual fluency or proficiency is preferred, especially in languages commonly used across UK fleets and transport operations.
  
  

Qualifications:

• Significant hands-on experience in vehicle electronics installation, service, or repair.

• Sound understanding of vehicle electrical systems, with the ability to read and interpret wiring diagrams.

• Full UK driving licence with a clean driving record.

• Physically capable of lifting equipment (up to 23kg), climbing ladders, and working in tight spaces as required.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote