IT Application Support - PKI services

1 Day ago • All levels

Job Summary

Job Description

This role focuses on providing application support at Siemens, specifically for PKI card and certificate support within the Siemens Digital People Solutions. The responsibilities include resolving incidents, providing end-to-end customer experience, managing incidents and service requests, detailing actions in tickets, transferring knowledge within the team, evaluating service needs, and participating in meetings. This role is based in Bangalore, with potential for travel to other locations.
Must have:
  • Fluent in English, both spoken and written.
  • Experience in Application Support.
  • Skills in ticketing tools like ServiceNow.
  • Experience with handling certificates and/or PKI support.
  • Collaboration and good organizational skills.
Good to have:
  • IT Infrastructure Library (ITIL) certification.
  • Active Directory support experience.
  • SharePoint/Wiki and/or webpage skills.

Job Details

Hello Talented Techie!

We provide support in Project Services and Transformation, Digital Solutions and Delivery Management.

We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations.

We are looking for Service Competence description

The service to be provided is focused on Application support at Siemens. To achieve this, Siemens expects the following competences to be available at the service provider:

  • Incident resolution within internal applications.
  • End-to-end customer experience providing a single point-of-contact.
  • Incident Management – Incidents, queries & service requests
  • Application support for Siemens Digital People Solutions, namely on PKI card & certificates support.
  • Detailing all actions and communication in the tickets.
  • Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases & documentation
  • Evaluation of service needs & suggestion of improvements, proactively identifying and reporting issues
  • Participating in jour fix & service meetings, being involved in upcoming changes & proactive feedback.

To deliver the above competences, Siemens considers relevant for the outsourcing company to assure consultants with a skillset and experience covering:

  • Fluent in English - spoken and written (required).
  • Agile & proactive approach.
  • Proven experience in Application Support.
  • Experience in Help Desk / Service Support.
  • Proven skills in ticketing tools (eg: ServiceNow) is a must.
  • Ability to learn customer support processes and techniques.
  • IT Infrastructure library (ITIL) certification is a plus!
  • Experience with handling certificates and/or PKI support is a must.
  • Active Directory support experience can be helpful.
  • Ability to work on CET (Central European Time) - required.
  • Problem solving and research skills.
  • Proficient in Microsoft Office (required).
  • SharePoint/Wiki or/and webpage skills are helpful.
  • Collaboration, Strategic thinking & planning with good organization skills are a must.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

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About The Company

Siemens AG (Berlin and Munich) is a leading technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In fiscal 2023, which ended on September 30, 2023, the Siemens Group generated revenue of €77.8 billion and net income of €8.5 billion. As of September 30, 2023, the company employed around 320,000 people worldwide.

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