Manager - Lease Abstraction

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.  Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.  And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Gurgaon office. 

Position Overview:

MRI Software is seeking a Manager of Lease Abstraction Team to join our team in Gurgaon! This individual will be responsible for overseeing the daily functions of the Lease Abstraction team. The Manager of this team will report directly to Senior Director of Support in India.

Responsibilities:

• Local Managed Services oversight, leadership and people management of Managed Services employees as part of the India Managed Services Global Delivery Centre and with planned expansion to support global Managed Services needs that is built for scale;

• Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the Managed Services team in India, with a focus on culture and community, people management, and delivery excellence;

• Drive global integration and standardization in India. Work with Managed Services Department Service Offering Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for India Managed Services teams;

• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development;

• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization;

• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and

• Be the Managed Services representative for unique challenges and needs of the Managed Services India team within the broader Managed Services leadership structure.

Knowledge and Skills:

• 10 years plus years’ experience within Lease Abstraction or related field and 5 years’ experience managing a global team or other relevant leadership experience

• Manage abstraction projects by conducting regular meeting with the team and resolve issues, process improvement

• Responsible for training and onboarding of new abstractors to develop the team

• Leadership: Demonstrated ability to inspire a team to achieve great things

• Execution: Demonstrated ability to take concrete actions to deliver and inspire

• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration

• Excellent documentation and presentation skills

• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus

• Experience with other business SaaS offerings a plus

Education:

• Bachelor’s degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience

Benefits:

• Ability to learn leading technical / industry standards and technologies

• Hybrid working arrangements (2/3 days in the office)

• Annual performance-related bonus

• 6x Flexi Anyday: knock 2.5 hours off your day on any workday

• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.  As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. 

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.