Manager, Site Reliability Engineering

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We’re looking for an experienced Manager, Site Reliability Engineering (Federal) to lead our ZPA team. This role requires Secret Security Clearance that you must maintain throughout employment. An Information Assurance Technician Level 2 Certification is also required, but you can obtain this certification within your first few weeks of employment. Reporting to the Senior Manager, SRE, you will:

• Lead and mentor a team of SREs responsible for the operational health of Federal cloud products, including deployments, on-call operations, and incident resolution
• Define strategies to improve scalability, reliability, and performance of cloud infrastructure in compliance with FedRAMP/IL6 standards
• Oversee automated management of AWS and private cloud environments to drive operational efficiency
• Establish documentation, incident prevention processes, and alignment with best practices for escalation and DevOps
• Collaborate cross-functionally with Engineering, Security, and Compliance teams to meet SLA requirements

What We're Looking For (Minimum Qualifications)

• 7+ years of relevant experience, including 2+ years of managerial or team leadership experience in SRE, DevOps, or similar roles within regulated frameworks.
• Deep understanding of FedRAMP authorization levels and experience implementing vulnerability management programs
• Proficiency in Linux administration, infrastructure automation tools (e.g., Terraform, Ansible), and software like Python
• Strong expertise in container-based architectures (e.g., AWS ECS, Kubernetes), cloud services, and networking protocols (e.g., DNS, SSL)
• U.S. citizenship is required for this position due to the nature of the customers assigned to this role.

What Will Make You Stand Out (Preferred Qualifications)

• Experience scaling and automating operations for FedRAMP environments
• Advanced expertise with AWS and infrastructure-as-code tools
• Information Assurance Technician Level 2 certification

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